HVAC Customer Service/ Dispatcher Job at Top Notch Heating & Air Service Repair LLC
Job Description
Dispatch and coordinate service calls to technicians and installers using dispatch software.
Resolve customer concerns and complaints in a timely and efficient manner while delivering amazing customer service.
Communicate effectively with vendors and staff.
Monitor and respond to customer emails fast and accurately.
Provide excellent customer service and deescalate issues with customers.
Maximize and efficiently schedule technicians.
Create smart and efficient routes for technicians.
Pull permits when needed.
Order parts need for service jobs and new installs.
Multi-task and complete all assigned tasks.
Required Skills and Work Experience
Must be experienced in each area of the job description.
Must have some knowledge of a dispatch or scheduling software.
Must have great computer skills and knowledge of Excel, Word, Email, and Text messages.
Experience using Housecall Pro would be great but not required.
Must pay attention to details.
Must be comfortable dealing with customer issues and concerns and a natural problem solver.
Must be a team player and arrive to work on time.
Must speak clearly and know proper phone etiquette.
Must have dispatch experience with a service company.
Must have admin experience.
Must be able to multi-task and perform well under pressure.
Must be very organized.
Must know how to create routes for techs.
Must have knowledge of Atlanta and all surrounding counties.
Must complete assessments to be considered for this role.
Education
High School Diploma
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Application Question(s):
- Did you complete both assessments? You must complete before we can contact you for an interview.
Experience:
- HVAC dispatch: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: One location
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