Who We Are

We are looking for an HVAC Install Coordinator. Our Install Coordinator provides residential HVAC services according to company standards, providing our customers with a high-quality experience. We are looking to add professionals to our team who will help us achieve our vision of being the premier home service provider in the local Chelmsford area. By joining the team, you will experience the passion, support, and dedication that have always been the foundation of our unrivaled success. If you are a dedicated technician who takes pride in your work and is searching for a rewarding work environment, then we want you on our team.

Responsibilities

• Professionally answering the phone in a polite, friendly manner.
• Advocates for the customer and ensures a quality install experience
• Responsible for returning all customer requests within the same business day
• Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team
• Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly
• Responsible for confirming installations with customers the day before installation and documenting in CRM software
• Manage pending installations weekly by contacting customers and adding notes to CRM software
• Establish customer rapport to ensure the highest levels of satisfaction.
• Set up jobs in CRM software and maintain/update customer database with complete and accurate information
• Dispatch install technicians, apprentices, and helpers daily.
• Submit all installed equipment registration and any rebates electronically on customer's behalf
• Responsible for sending out daily scheduling emails for all install technicians
• Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.
• Communicates to all required departments when a job is scheduled and is the “hub” for installation
• Process all install paperwork timely and conduct job costing daily for commissions
• Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and completed.
• Responsible for coordinating all subcontractors to the job and communicating details to customers and technicians
• Additional duties as needed.

Compensation

• $43,643 - $65,224 annually + Bonuses + Commission Based Program
• $5,000 Sign-on bonus

Benefits include:

• Medical, Vision, Dental Insurance, and more
• Life Insurance
• Long-term Disability
• Laundered Uniforms
• Paid Holidays and Paid Vacation
• Boot Program
• Ongoing Training Education Allowances/Reimbursement for Field Related Courses
• Company Tools and Company Vehicle
• Amazing Team Culture
• 401k Retirement Plan w/ % Company Match
• Incentives and Bonuses

• Highly organized with exceptional follow-through abilities
• Strong verbal and written communication
• High integrity with advanced social skills and ability to make solid connections
• Strong desire to be better at your job tomorrow than you are today
• Personality that blends well with a fast-paced, goal-driven environment
• Thrives in a fast-paced environment where interruptions are expected and welcomed!
• Competitive individual contributor who also loves to win as a team
  
• Valid driver's license and insurable driving record
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."