We are seeking a motivated, customer service-oriented person to join our I.T. Operations Team. The ideal candidate will enjoy helping people in-person and over the phone to provide front line technical support. You will be working in a fast paced and team-oriented environment in a growing family-owned company. This position will be based primarily at our Reed City, Michigan location, M-F, based on a 40 hour work week with a future opportunity for some WFH (Work From Home).

The I.T. Support Specialist (Help Desk) position earns a competitive wage, and all the training you will need to succeed in your new career field. We also offer generous benefits, including medical, dental, vision, a 401(k) with employer contribution, paid holidays, paid sick days, vacation time, company-paid life insurance, optional short-and long-term disability, and an employee education reimbursement program.

ABOUT UTILITY SUPPLY AND CONSTRUCTION COMPANY (USC)

We are a family-owned, diversified organization with roots going back to 1924 that is dedicated to safely servicing the utility and construction industries. We are the parent company to corporate partners The Hydaker-Wheatlake Company, Crossroads Mobile Maintenance, Power Line Supply, and Hydrolake Incorporated. Because of these alignments, we have the ability to offer knowledge and support while delivering in-class products and services at the best value. We are 100% utility, 100% of the time. Our mission is to remain 100% safety-focused and exceed customer expectations through the education and empowerment of creative employees and committed suppliers, assuring innovative and cost-effective solutions.

As shown by the unique benefits that we offer, we care about our employees. We don't treat team members like numbers. Our management maintains an open-door policy and is receptive to ideas from all team members. We offer training. And, with 5 different companies, opportunities for career growth are endless.

In addition to the above, knowledge and experience in the following functional areas are desired:

• Must have a willingness and desire to learn.
• Work with IT Operations as a valued member of that team.
• Provide primary frontline technical support on-site/phone/help desk.
• Assist with the setup of new users for office equipment (physical setup of computers, docking stations, phones).
• Work in our Help Desk system, tracking requests, entering notes, conversations, and documenting progress. Following all required processes and procedures.
• Resolve most break-fixes, routing ones that require in-depth network, system, or developer involvement to the appropriate technicians.
• Route all non-break-fix help requests for approvals and assign to technicians once approval has been received.
• Document processes and procedures in our Knowledge Base.
• Experience with Active Directory Users & Groups helpful.
• Troubleshooting printer issues, and ordering/maintaining an inventory of printer supplies on hand
• Submit service requests for copier/printer maintenance or repair as needed
• Creating and maintaining process documentation regarding all of the above. Continuously looking for ways to improve and streamline the process.
• Be a positive, contributing member of the IT Operations team and of the IT Team as a whole. Be a team player and be willing to assist the team with various tasks & activities as needed.
• Represent Utility Supply and Construction at meetings and conferences as called upon.

Skills / Attributes Required

• Must have experience providing customer service in I.T.
• Must have a willingness and desire to learn.
• 2+ years of experience with Help Desk or related experience is preferred.
• Bachelor's degree in related field preferred.
• Strong communication and troubleshooting skills.
• Proficient with Microsoft Office programs including Outlook, Word, and Excel.
• Strong customer service abilities.