Title: Implementation and Services Specialist

Reports To: Employee Benefit Services Manager

Location: East Lansing, MI

Department: Employee Benefit Services

The Implementation and Services Specialist is responsible for gathering and analyzing benefit data, developing coding requirements, and testing and validating benefit setup to effectively prepare internal systems for eligibility and billing. This position plays a critical role in ensuring successful transition from point of sale to the end user experience of our members. The Implementation and Services Specialist serves as a product configuration subject matter expert for internal teams, provides support, and develops solutions for SET SEG members.

WHO WE ARE

School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.

Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We are also listed on the Business Insurance Best Places to Work. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.

Our passion is delivering peace of mind to Michigan public schools and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.

WHO YOU ARE

You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.

Primary Responsibilities:

• Build, audit and maintain all core systems used for eligibility and billing
• Perform the monthly billing process for premiums and services
• Build and perform ongoing maintenance of carrier EDI feeds and data integration
• Facilitate and perform implementations and renewals for various services
• Establish cross department relationships to ensure the success of group onboarding and benefit plan changes
• Identify and effectuate corrections related to finance billing reconciliations
• Understand end user business needs, and work closely with end users to identify problems and provide solutions
• Monitor and process workflow tasks for new business and group changes
• Work autonomously to troubleshoot issues that require additional investigation and evaluation, validates discrepancies, and completes appropriate follow up
• Own the communication process to notify internal teams of new business and group changes
• Communicate, both verbally and in writing, about the client benefit program
• Other duties as assigned by supervisor

Required Qualifications:

• High school diploma or GED required
• 3+ years of relevant work experience such as coding, testing and validating computer systems, and configurations
• Strong analytical, problem-solving, organization and project management skills
• Team player with ability to build relationships and establish rapport and trust
• Demonstrate professional attitude and maintains confidentiality
• Ability to multi-task, prioritize and manage time effectively in a fast-paced environment
• Working knowledge of Microsoft Office Suite and the ability to quickly learn software packages that are utilized in employee benefits
• Strong verbal and written skills

Desired Qualifications:

• Bachelor’s degree in appropriate related field or equivalent work experience
• Insurance industry experience and/or direct product knowledge preferred

Physical Demands / Work Environment

Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer; infrequent travel to various locations throughout Michigan. Punctual, regular, and consistent attendance is required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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