Job Title: Intake Coordinator – Certified Community Behavioral Health Center (CCBHC) Grant

Reports to: CCBHC Project Coordinator/Data Collector

Job Purpose: The Intake Coordinator is responsible for providing clinical, recovery support services, and case management services to all newly established patients with the Certified Community Behavioral Health Centers (CCBHC) Grant program through the Substance Abuse and Mental Health Services Administration (SAMHSA). This position is responsive to the needs of adults and children with a Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), Substance Use Disorders (SUD), and co-occurring substance use (COD) using a patient-centered approach to holistic, wraparound services. This position will provide whole-person coordination of care across medical, behavioral, and social service community systems

Essential Duties and Responsibilities:

• Provide clinical support and case management services to the patient by starting intake process by gathering information collaboratively with clients and entering information into the electronic medical record.
• Develop, implement, support, and promote health service strategies, tactics, policies, and programs that drive the delivery of quality healthcare to our patients by assisting in establishing medical and mental health homes. Refer to necessary clinical supports such as therapy, psychiatry, etc.
• Meet with all new patients to obtain insurance information, assess for sliding fee scale eligibility, complete and have patient sign appropriate releases and verify insurance information.
• Administer social determinants health screen scale to determine appropriate next level care.
• Facilitate appropriate physical, behavioral health, psychosocial wrap around services.
• Participate and assist in emergency and crisis services. Assist in problem solving and crisis intervention to patients.
• Responsible for CCBHC patients involved with grant to collect and report two types of GPRA data: Infrastructure, Prevention and Promotion (IPP), and National Outcome Measures (NOMS).
• Provide face-to-face interviews with new patients at intake to services and every six months until the completion of service provision at which time a discharge interview should be conducted.
• Provide assistance to existing patients to complete and update financial/insurance information. Review financial and insurance options with patients who are uninsured or underinsured.
• Assist patients with applying for Presumptive Eligibility for Medicaid when appropriate.
• Educate new patients on SMHC services and policies.
• Make internal and external referrals as needed.
• Enter patient insurance information into the electronic health record.
• Electronically scan and file all incoming and outgoing documents and medical records into the patient charts under the appropriate category.
• As needed, back-up support to Medical Records and other support staff.
• Conduct in-depth interviews/assessments to gather complex information from patients.
• Demonstrate excellent customer service and collaborate with physicians, consumers, members, visitors, staff, and the health care community.
• Assist patients in finding, accessing, and maintaining eligible benefits and resources within the community.
• Demonstrate flexibility in job duties and schedule in order to aid in better serving the organization and patients. Allow for flexibility in scheduling to accommodate crisis situations for patients.

Additional Duties and Responsibilities:

• Accomplish all tasks as appropriately assigned or requested.

Competencies:

• Social Skills—the individual professionally interacts with employees and clients and models a positive teamwork attitude.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations.
• Written communication—the individual edits work for spelling and grammar, presents data effectively and is able to read and interpret written information.
• Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—the individual displays willingness to make decisions, exhibits sound, accurate, and ethical judgment and makes timely decisions.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Experience and Education:

Required:

• Knowledge and experience working with mental illness
• Previous customer service experience
• Previous insurance experience
• Strong organizational and detail-oriented skills; ability to work independently
• Strong interpersonal skills and be able to work positively with a wide range of people

Preferred:

• Knowledge of community resources
• Bachelor’s degree in a human service related field or have attained the requisite skills from prior work experience (2-3 years in a patient benefits or health insurance support capacity)

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Free health screenings
• Health insurance
• Life insurance
• Paid jury duty
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• Are you fully vaccinated against Covid-19?

Experience:

• Customer service: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Work Location: In person

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