IT Customer Service Support Job at Randstad General Staffing
Reference: AB_4238648
STARTING PAY RATE up to $16/HR.!! Are you looking for the perfect opportunity to turn a job into a career? Does the chance of advancement with a stable, growing company speak to you? We have the place for you!
What you get:
- Weekly pay
- Advancement opportunities
- Immediate eligibility for medical, dental, and vision benefits
- Eligible for full-time conversion after 90 days!
- Confer with customers by telephone
- Resolve customer issues
- Record keeping
- Order testing to resolve product malfunctions
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
Order tests that could determine the causes of product malfunctions.
Keep work area neat and clean.
Other duties as assigned.
Regularly required to sit, stand, and walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Intermediate computer skills required; Outlook.
The essential functions of this role include:- working in a smoke free environment
- standing for 3 hours at one time
- working up to 4 hrs of overtime per week
- working weekends
Skills
- Active Listening
- Telephone Etiquette
- Follow-up
- Empathy
- Interpersonal Sensitivity
- ERP
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Customer Service
- Call Center Support
- Industry Representative
- Customer support
- Client Service
- CUSTOMER ORDERS/SALES
- Customer Relationship Management
- IT Troubleshooting (2 years of experience is required)
- Customer Relations
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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