IT Desktop Support Analyst Job at Eaton Corporation
Eaton’s Information Technology division is currently seeking an IT Desktop Support Analyst to join our team. This position can be based at our Fontana, CA facility.
The expected annual salary range for this role is $67275.0 - $98670.0 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Position Overview:
The IT Analyst is responsible for providing client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton’s internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
- Deploy, configure and 2nd/3rd level support mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone.
- Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
- Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets.
- Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems.
- Provide “smart hands” and eyes support for other infrastructure located outside of the sites you support on behalf of the Infrastructure SME teams.
- Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews.
- Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site.
- Influence IT budgeting, forecasting, and spending for SIS and Site IT budgets
Qualifications:
Required (Basic) Qualifications:
- High School Diploma or GED from an accredited institution.
- Minimum 2 years of IT experience.
- This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
- Legally authorized to work in the US without company sponsorship now or in the future.
- No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Fontana, CA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications
- Associate Degree or Bachelor's Degree in business or technology from an accredited institution
- ITIL, MCSA, or comparable certification.
- 5 plus years of IT experience supporting Windows operating systems and PCs.
Skills:
- Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems.
- Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Customer Service experience.
- Use of ticketing system and meeting Service Level Agreements.
- IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management.
- Intermediate level phone skills to provide support virtually.
- With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activities such as site closure, opening and relocation.
- May be contacted after hours for emergencies
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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