AllCare offers competitive wages, an excellent benefit package that includes a 401k retirement, wellness program, and telecommute and flexible work schedule programs.

Since 2016, AllCare Health has been a Certified B Corp®. As a Certified B Corp®, AllCare Health considers its impact on society and the environment during the business decision-making process, and has long recognized the real value in social, economic, and environmental concerns of its stakeholders, including its employees, customers, and community members.

Grants Pass is located in Southern Oregon on the Rogue River and is surrounded by mountains and breathtaking views. The community is ideal for families and outdoor enthusiasts, with a temperate climate and easy access to outdoor recreation, wineries, outdoor concerts, the Ashland Shakespeare Festival, and much more.

AllCare Health requires all employees to be vaccinated against the COVID-19 virus unless there is a qualifying medical and/or religious exemption. Please contact the Human Resources department if you would like to request an accommodation.

AllCare Health:
https://www.allcarehealth.com/

B Lab:
https://bcorporation.net/about-b-corps

COVID-19 considerations:
AllCare Health is following all safety guidelines and directives from OSHA, the CDC, OHA, and our local public health department.

Summary

The Field Support Technician is responsible for providing professional, timely, and accurate technology support to meet the organization’s needs for reliably functioning computers, printers, telephones, networks, and other devices at its remote offices and clinics by performing the following duties.

Essential Duties

· Provides professional and accurate support to AllCare Health staff, vendors, and contractors through helpdesk tickets, over the telephone, in person, and via remote support tools.

· Travels to AllCare Health facilities in response to service requests, to install new equipment, to troubleshoot equipment issues, and to provide hands-on technical assistance.

· Enters and tracks support tickets effectively and promptly, providing timely status updates, and documents steps taken and solutions.

· Manages scheduled appointments, calls for service, and call-backs, adhering to commitments and upholding support policy service levels.

· Maintains and configures IT network equipment at remote office locations, including routers, firewalls, switches, and access points.
Triages IT department helpdesk tickets by reviewing and assigning issue priority, issue type, and IT resource while ensuring that response times are within the support policy service levels.

Education & Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses and/or Registrations

Certificates: A+, Network+, MCP (MCSA/MCSE), and other technological certifications are preferred.

Interpersonal Skills

Maintains an attentive and empathetic demeanor with customers.

Collaborates with teammates to provide professional service to customers.

Effectively and professionally communicates with team members and customers.

Able to cope with stressful and dynamic work situations, including prioritizing multiple tasks while maintaining deadlines.

Able to self-resolve most conflicts or misunderstandings with minimal need for direct supervision.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Work Location: One location

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