Job Title:- L1 Support

Location: Milford, Ohio 45150 (within 30 miles).. one month remote and onsite.

Education

High School or Associate Degree in business administration, information systems, computing studies, IT or others

Experience

Good to have 0-4 years of experience in Pharmacy/ Healthcare Benefits administration area and Hands on computing experience is a must. familiarity with Mainframe , PL/SQL, .NET , AS400, Java / open systems-based applications preferred

Role Details

Logical approach to problems /issues resolution, gather facts, takes corrective action, escalate problems at appropriate stage, and ability to work on own initiative to follow up and resolve issues raised

Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues. Collaborate with Tech Leads and escalation resources, when appropriate

Document known errors and update SOPs based on continuous learning

Competencies

Excellent problem-solving skills and Analytical skills.

Expertise in Pharmacy/ Healthcare Benefits administration area and familiarity with

Hands on experience on Mainframe/ Open systems on various Business Application

Good communication skills in English (verbal and written)

Excellent customer facing skills which include.

Ability to listen & address specific problems.

Problem Solving and Analytical skills

Articulate solutions

Self-Starter. Drive for Result.

Ability to learn new concepts / systems

Job Type: Full-time

Pay: $32,550.35 - $45,711.58 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Milford, OH 45150: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Preferred)
• troubleshoot: 4 years (Preferred)
• Ticketing: 4 years (Preferred)

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.