IT Support Job at Herschend Family Entertainment
POSITION SUMMARY
Monitor and control electronic computer and peripheral electronic data processing equipment to process business data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Enter commands, using computer terminal and active controls on computer and peripheral equipment to integrate and operate equipment.
Monitor the system for equipment failure or errors in performance.
Respond to program error messages by finding and correcting problems or terminating the program.
Notify supervisor or computer maintenance technicians of equipment malfunctions.
Answer telephone calls to assist computer users encountering problems.
Using SysAid program, record information such as IT support tech time, problems that occurred, and actions taken.
Operate spreadsheet programs and other types of software to load and manipulate data and produce reports.
Retrieve, separate and sort program output as needed and send data to specified users.
Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Load peripheral equipment with selected materials for operating runs or oversee loading of peripheral equipment by peripheral equipment operators.
Ensure that the nightly backups have completed as scheduled, and assist in labeling, classifying, cataloging and maintaining tapes.
Clear equipment at end of operating run and review schedule to determine next assignment.
Server, desktop, mobile and network infrastructure support. (All versions of Windows, Mac OS, IOS)
Provide remote and on-site technical support.
Install and configure specialized line of business applications, as well as troubleshoot.
Deploy, troubleshoot, and provide training for mobile devices. (Phones and tablets)
Familiar with Active directory.
Printer troubleshooting expertise is required.
Must be able to effectively support user based with Windows troubleshooting skills in Windows 10 operating systems.
Must be able to configure and deploy multiple machines in a variety of settings.
Must be able to effectively capture user concerns and defectively resolve them to the satisfaction of the customer and the user.
Ability to deal with customers.
Ability to back up IT User Support Specialist.
Other duties as assigned.
Required Skills
POSITION QUALIFICATIONS
Competency Statement(s)
Customer Oriented - Ability to take care of the guests' needs while following company procedures.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication Skills - Ability to communicate effectively with others using spoken or written word.
Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative and not requiring constant supervision to achieve positive results.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Accuracy - Ability to perform work accurately and thoroughly.
Reliability - The trait of being dependable and trustworthy.
Required Experience
SKILLS & ABILITIES
Education:
Associate's Degree (two year college or technical school): Preferred
Experience:
1 plus years of experience in related field
Computer Skills:
Knowledge for the following: Hardware & software installation; Basic network configuration; User support; PC system maintenance; Microsoft Office 2016/2019; IP phones handhelds; Printers and Laptops; and Network fundamentals. Ability to test and certify PC, networks, servers and associated peripherals. Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements.
Certifications &
Licenses:
Certifications (A+, Microsoft, CompTIA, and Network Plus) a plus, but not required.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Monitor and control electronic computer and peripheral electronic data processing equipment to process business data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Enter commands, using computer terminal and active controls on computer and peripheral equipment to integrate and operate equipment.
Monitor the system for equipment failure or errors in performance.
Respond to program error messages by finding and correcting problems or terminating the program.
Notify supervisor or computer maintenance technicians of equipment malfunctions.
Answer telephone calls to assist computer users encountering problems.
Using SysAid program, record information such as IT support tech time, problems that occurred, and actions taken.
Operate spreadsheet programs and other types of software to load and manipulate data and produce reports.
Retrieve, separate and sort program output as needed and send data to specified users.
Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Load peripheral equipment with selected materials for operating runs or oversee loading of peripheral equipment by peripheral equipment operators.
Ensure that the nightly backups have completed as scheduled, and assist in labeling, classifying, cataloging and maintaining tapes.
Clear equipment at end of operating run and review schedule to determine next assignment.
Server, desktop, mobile and network infrastructure support. (All versions of Windows, Mac OS, IOS)
Provide remote and on-site technical support.
Install and configure specialized line of business applications, as well as troubleshoot.
Deploy, troubleshoot, and provide training for mobile devices. (Phones and tablets)
Familiar with Active directory.
Printer troubleshooting expertise is required.
Must be able to effectively support user based with Windows troubleshooting skills in Windows 10 operating systems.
Must be able to configure and deploy multiple machines in a variety of settings.
Must be able to effectively capture user concerns and defectively resolve them to the satisfaction of the customer and the user.
Ability to deal with customers.
Ability to back up IT User Support Specialist.
Other duties as assigned.
Required Skills
POSITION QUALIFICATIONS
Competency Statement(s)
Customer Oriented - Ability to take care of the guests' needs while following company procedures.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication Skills - Ability to communicate effectively with others using spoken or written word.
Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative and not requiring constant supervision to achieve positive results.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Accuracy - Ability to perform work accurately and thoroughly.
Reliability - The trait of being dependable and trustworthy.
Required Experience
SKILLS & ABILITIES
Education:
Associate's Degree (two year college or technical school): Preferred
Experience:
1 plus years of experience in related field
Computer Skills:
Knowledge for the following: Hardware & software installation; Basic network configuration; User support; PC system maintenance; Microsoft Office 2016/2019; IP phones handhelds; Printers and Laptops; and Network fundamentals. Ability to test and certify PC, networks, servers and associated peripherals. Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements.
Certifications &
Licenses:
Certifications (A+, Microsoft, CompTIA, and Network Plus) a plus, but not required.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.