Company Description

SkyPoint Federal Credit Union is a leading financial institution serving Montgomery County, MD; Frederick County, MD; Arlington County, VA; Alexandria and Falls Church, VA; and the District of Columbia. SkyPoint FCU is committed to providing its members with a wide range of financial services, supported by the latest technology, and offering great value through a member-owned structure. SkyPoint FCU has three branches located in Germantown, MD; Rockville, MD; and Silver Spring, MD.

Role Description

SkyPoint Federal Credit Union is seeking a full-time Information Technology Support Specialist to join our team. This is a hybrid role, located in Germantown, MD. The IT Support Specialist will be responsible for front-line IT support via e-mail, phone, and face-to-face contact to employees if outside vendor is unable to or is unavailable. Troubleshoots and resolves system problems and assists with project management research, implementation, and system administrative duties. Responds to questions and/or provides information upon request from employees. Assist members and potential members in understanding and utilizing Credit Union products and services.

Responsibilities

• Evaluates, tests, installs, and modifies networked and stand-alone PC’s, workstation systems and applications. Evaluates and tests vendor supplied software packages to determine compatibility with existing systems, ease of use and maintenance, and suitability for organizational needs. Consults with users to determine best hardware and software configurations to meet requirements. Enters commands into PC or network to place new applications in production status and upgrade existing applications.
• Acts a first point of contact for staff related to equipment, programs, security, and inter/intranet before escalating to outside vendor. Troubleshoot and resolve computer problems through a tracking and resolution system and internal service requests; implement and coordinate application policies, procedures, and standards. Assist staff with system updates, equipment issues, etc. Assist in basic system training for new hires (accessing systems).
• Coordinates and assists third party vendors on installation of network routers, hubs, PC’s, and patch panel installations. Enforces security procedures
• Is the primary liaison between the credit union and its outsourced IT provider and other system providers supporting credit union operations. Is the internal technical/subject expert for the various applications. Serve as IT support on special projects. May create reports, programs and patches as needed.
• Perform programming in Episys core platform from Symitar to include creating minor programs, patches, or system interfaces as needed to assist end users or enhance system capability. Create special reports or work arounds requested by the staff.
• Performs database administration to include ensuring that databases operate efficiently and without error, troubleshooting inefficiencies with the provider and helping to restore functionality, maintaining and ensuring databases are routinely backed-up, and ensure that organizational data are secure.
• Continuously monitors all network logs for activities and virus activity, and updates daily virus definition file to protect servers from malicious code. Administers all traffic going through the firewall and maintains activity logs. Perform regular audits to identify system inefficiencies.
• Maintains an inventory of all computers & peripherals and provides updated information to accounting on a regular basis.
• Performs other Network Administration, Technical Support, Database Administration and/or System Administration duties as assigned by the COO.

Qualifications

• Education

BA/BS in Computer Science, Information Technology, or related coursework, plus MCSE certification or related certification. Citrix certification highly desirable. Additional years of related experience may be substituted for a degree. Previous programming, troubleshooting and problem resolution experience preferred.

Experience/Skills/Knowledge

• Minimum 3 to 5 years network, systems, programming and/or database administration, preferably in a financial institution. Previous experience with Episys (Symitar) core system highly desirable. HTML coding preferred.
• Technical Skills: Knowledge of computer hardware and software, including installation, configuration, troubleshooting, and maintenance.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical information to non-technical users.
• Problem-Solving Skills: Ability to analyze problems and develop solutions.
• Customer Service Skills: Ability to provide excellent customer service and build relationships with customers.
• Organizational Skills: Ability to prioritize tasks and manage time effectively.
• Ability to comprehend and perform duties independently.
• Ability to manage multiple projects/priorities simultaneously and produce the desired results.
• Ability to function in a financial institution commercial business environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc.
• Ability to lift a minimum of 50lbs. i.e., computer equipment, etc
• Relevant Skills and Qualifications: Bachelor’s degree in Computer Science or related field, experience with Windows operating systems, and experience with network administration.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Germantown, MD 20874: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service (Preferred)

Work Location: Hybrid remote in Germantown, MD 20874

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.