The client is looking for a candidate who will assist with information technology needs and projects.

The ideal candidate will report to the Office of Information Management’s IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of their assigned regions, and will be the voice of their assigned region.

Daily Duties Includes but not limited to:

*Determine the needs of the region for hardware, software, upcoming projects, and more

*Communicate needs of the region to the IT Operations Center

*Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the IT Operations Center

*Direct users to the appropriate source of help based on needs

*Respond to requests of the assigned region for IT Support in the VDH IT Service Portal

*Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues

*Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice

*Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc

*Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary

*Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items

*Regularly meets with District IT and Business Manager staff to discuss IT

*Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center

*Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region

Job Types: Part-time, Contract, Temporary

Pay: $24.00 - $27.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23219: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you work on a W2 or 1099?
• What is your desired contracted hourly rate?

Education:

• Bachelor's (Preferred)

Experience:

• MS 365 applications, including Word, PowerPoint, and Excel: 4 years (Preferred)
• Outlook, Forms, SharePoint, Teams, and Bookings: 4 years (Preferred)
• Service improvement initiatives and project management: 4 years (Preferred)
• project coordination, governance, and risk management: 4 years (Preferred)
• Troubleshooting hardware and software: 4 years (Preferred)
• Hands-on or from a service desk: 4 years (Preferred)

License/Certification:

• Certified Analytics Professional (CAP) Certification (Preferred)
• Certified Data Management Professional (CDMP) (Preferred)
• ED Tech Certification (Preferred)
• Microsoft Office Specialist Certification (Preferred)

Work Location: Hybrid remote in Richmond, VA 23219

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