IT Technician

Location: Olympia, WA

Status: Full-Time, Employee

Job Category: On Site IT Support

Relevant Work Experience: 2+ Years

Career Level: Entry Level (MSP Experience a plus)

We are seeking a highly skilled technician with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address user computing issues. Must be accustomed to leveraging technical training opportunities to improve their skill sets. If you have the experience and the desire, we'd like to talk to you.

Position duties and responsibilities:

• Serves as the forward-facing contact for clients. Exhibits professionalism, patience, and respect to clients.
• Handles phone calls, voicemails, emails, and other customer interactions. Provides answers or creates documentation to assist in solving issues.
• Investigates user problems and identifies their source. Provide support, or pass it to tier 2.
• Administers end-user workstations and supports end-user activities on primarily Microsoft Windows-based networks.
• Travels to client site locations for troubleshooting and repair.
• Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
• Primarily 8AM to 5PM M-F with occasional after hours and weekend work.

Basic Qualifications

• Familiarity with RMM and IT Help Desk ticketing systems.
• 2+ years of progressive experience in a technical support position in a Windows-based corporate IT environment.
• Expertise in Managing Office, O365, M365, Windows 10, and Server 2012 and beyond.
• Solid knowledge of networking protocols (HTTP/S, S/FTP, TCP/IP, DNS, DHCP, etc.).
• Excellent communication skills, both oral and written.
• Demonstrated initiative and creativity.
• High level of attention to detail.
• Knowledge of cloud technologies a plus.

Please include a cover letter and your resume.

Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers

Job Type: Full-time

Pay: DOE

Job Type: Full-time

Pay: $3,500.00 - $4,500.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Windows Networks: 1 year (Preferred)
• Microsoft/Office 365 Administration: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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