• Work closely with Field Support, front office partners and key stakeholders to identify training content needs. Serve as a day-to-day training resource to the front office around J.P.Morgan Advisors procedures, systems, and best practices
• Create content and design curriculum to engage learners and promote understanding including: Exercise and activities that enhance the learning process. Create training material/media (audio, video, simulations etc.). Create criteria to judge learner's performance. Collaborate with key stakeholders on training content, Analysis of source documents, data sets, or other sources to develop training content
• Plan and execute classroom and virtual instructor-led programs as well as eLearning programs; work closely with legal, risk, and compliance to ensure alignment with policy and procedures
• May be asked to deliver training sessions nationally (virtual and onsite), may be asked to facilitate training as needed for new Advisors and Advisor Support, and asked to perform periodic training for Branch Management teams to maintain business knowledge
• Engage the front office on new tech platform and adoption, work closely with the field support team to manage and troubleshoot issues, support recruiting efforts through technology demos
• Maintain collateral (Online repository of guides, one-pagers, FAQs, videos, etc.), partner with Tech & Product on communication
• Perform other duties and/or special projects if needed, promote a positive, inclusive and diverse work environment

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent experience required
• Excellent oral and written communication skills are a must
• Adaptable, flexible and willing to work in dynamic work environment
• Highly proficient in PowerPoint, Word and Excel
• Demonstrate use of analytical skills in a training organization, ability to work with staff at all levels of the organization, and proven ability to work independently and completely handle multiple responsibilities with high degree of accuracy, in a fast-paced high-pressure environment
• Ability to take the lead in unstructured situations and ensure an optimal experience, and ability to get up to speed quickly with new or unfamiliar subject matter
• Maintain a sense of urgency and ability to prioritize and multi-task; Ability to use multiple learning methods and link appropriate methods with subject matter

• Instructional design experience in a training organization preferred
• Ability to travel domestically, if needed
• Proficient in Adobe Suite (Premiere, After Effects, Audition, Media Encoder, Photoshop, Illustrator and InDesign, proficient in Camtasia, Captivate and/or Storyline and knowledge of Vyond software a plus, Website/HTML knowledge a plus
• A self-starter who possesses ability to successfully operate with limited guidance

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $95,000.00 - $165,000.00 / year