J.P. Morgan Payments - Client Service Account Manager - VP Job at JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A. Tampa, FL

As a Client Service Account Manager you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.

Job Responsibilities:
  • Key advisor and proactive partner to the client, providing advice/consultation on decision making
  • Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
  • Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues
  • Convey complex ideas and client issues with confidence
  • Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
  • Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities, and skills:
  • Minimum of 7+ years of relevant industry and/or functional
  • Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions
  • Technical knowledge/comprehension to recommend value-added solutions for clients and partners
  • Excellent communication, presentation, negotiation and consultative skills
  • Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision
  • Ability to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $106,400.00 - $171,000.00 / year




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