Junior Service Desk Technician Job at EPAM Systems
Description
We are looking for a Junior Service Desk Technician to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20+ global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.
WHAT YOU’LL DO
- Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
- Provide application support
- Monitor the status and progress toward resolution of all open incidents
- Request resolution or escalation to responsible parties
- Keep affected users informed about progress
- Detect potential trends and liaise with problem management where applicable
- Resolution and recovery of incidents not assigned to resolution groups
- Resolution confirmation and closure of incidents
- Detecting potential trends and liaising with problem management where applicable
- Knowledge Base updates as required
WHAT YOU HAVE
- Knowledge of e-mail correspondence and phone etiquette
- Flexibility to use the MS Windows suite
- English level: B2 and higher, both written and spoken
NICE TO HAVE
- Novice knowledge of Linux
- Understanding of basic networking terms
- Familiarity with Android / iOS general interface and features
- Cloud Infrastructure knowledge
- German level: B2 and higher, both written and spoken
WE OFFER
- Outstanding career development opportunities with a transparent roadmap to accelerate your journey
- Knowledge sharing within the community of the industry’s top professionals worldwide
- Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
- Free English classes with certified teachers
- Competitive compensation, regular assessments, and salary reviews
- Participation in the Employee Stock Purchase Plan
- Flexible working schedule
- Friendly team and enjoyable working environment
- Bonuses for participating in the referral program
- Relocation opportunities within our offices in 50+ countries
- Social package – medical & family care
- Five trust days a year (sick leave without a medical certificate)
ABOUT EPAM
- EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.