Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

Job summary:

Our Laundry Attendant communicate with guests in a friendly and welcoming manner with a smile. Support and service the room attendants. Responsible for washing, drying, and folding linen, as well as treating stains. Responsible for taking requests for the items that may need to be processed during the day. Keeps communication flowing between the other houseman, supervisors, and management to ensure all needs are being met for the hotel. You are also expected to complete any task assigned and your duties as an employee are not limited to this job summary. Ensuring guest requests are delivered in a timely manner and in pristine condition. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.

Shift requirements:

Currently searching for day and evening shifts ranging from 7am - 3 pm, 3 pm – 11pm, and mid-shifts starting at as needed times. Employees will work holidays and weekends.

Responsibilities

• Contribute positively to the team within the department
• Participate in on-going training
• Maintains a friendly, cheerful and courteous demeanor at all times
• Provide friendly assistance in answering questions and offering information to guests
• Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Follow checklist for required duties and timeliness. Complete all opening and closing duties.
• Communicate with all other departments to fulfill guests’ needs
• Washing and drying all linen, towels, rags, and Banquet linens.
• Pressing sheets, pillowcases, napkins, and Banquet table linens.
• Identifying and treating stains for linens and towels where the stains did not come out the first time.
• Folding all the clean laundry.
• Occasionally working late to bring in new linens and towels into inventory.
• Stock shelves and houseman carts with clean folded linen and towels.
• Constant communication with housemen, housekeeping supervisors, laundry supervisor, housekeeping management and Food & Beverage management when certain items requested are ready.
• Ensure overall cleanliness in the laundry department.
• Take care in laundry equipment by immediately reporting maintenance issues to management and the Engineering staff.
• Ensure chemicals are used as directed by OSHA regulations and Company standards.
• Ensuring the proper washing codes as posted in the laundry department are entered in properly into the washing machines for the correct items being washed.
• Ensuring the proper drying times for Hot & Cold as posted above each machine are entered in properly into the drying machines for the correct items being dried.
• Ensure all items are sorted accordingly.
• Ensure no dirty linen is set aside to be placed on the floors after being washed. Only clean linen free of stains should be sent upstairs for the guest rooms.
• Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Assure all safety and security policies and procedures are adhered to
• Maintain hotel equipment in proper working conditions
• Any other duties assigned by your immediate supervisor
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
• Complete other duties as assigned by Supervisor

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Strong English communication and organizational skills
• Must be available to work mornings, nights, weekends and holidays

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.