Job Posting Title:

Locks & Keys Services Supervisor

Location:

AUSTIN, TX

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Job Details:

Salary Range

$70,000 + depending on qualifications

General Notes

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefitsand https://hr.utexas.edu/current/services/my-total-rewards.

Hiring decision contingent upon applicant clearing a security background check and receiving an acceptable driver's training. Current Class "C" Operator Drivers License required. Prior to date of hire, applicant selected must provide a Motor Vehicle Report (MVR) showing a driving history going back 36 months. This includes all states resided in for the past 36 months. MVR will be evaluated to determine eligibility to drive a University - owned vehicle. Applications will be reviewed online by the hiring department.

Purpose

Supervise a team of 10, including Locksmith and administrative staff members in the operation of The University of Texas at Austin, Facilities Services, Lock and Key Services Shop. Maintain security of more than 200 University buildings. Provide lock and key services to approximately 70,000 faculty, staff and students.

Responsibilities

• Provide leadership to the administrative and technical staff of Lock and Key Services.
• Direct all Lock and Key Services operations including planning, inspecting, and assigning work for the maintenance, repair, and operation of both keyed and electronic locking systems, mechanisms, and equipment in University facilities.
• Participate in the planning and management of the transition to, or from, electronic access control systems and new key control software systems.
• Develop, or work with vendors to develop, keying schedules for new construction and renovation projects. Replace construction key sets at substantial completion. Interpret and work from project drawings, specifications, and sketches to ensure University standards are maintained.
• Approve and or create, maintain and services grandmaster key systems. Attend project reviews, staff meetings, and site visits. Review plans an specifications for both new construction and renovation projects to ensure compliance. Driving University owned vehicles to job sites will be required for this and most other functions.
• Direct supervision of technical and administrative positions. Train, counsel, discipline, and conduct performance evaluations to maintain high standards of service delivery and provide team building. Ensure compliance with applicable policies and standards.
• Develop and implement systems and procedures to ensure accurate lock, key, and customer records. Ensure that authorization standards and University keying practices are maintained.
• Compose, review and process shop paperwork, including general correspondence, reports, time sheets, and material and equipment requisitions. Closely monitor and control key performance indicators.
• Other related duties will be assigned, including working with other departments within the Facilities Planning and Management portfolio, and occasional overtime required, all to support organizational goals and objectives.

Required Qualifications

Associate's Degree in Locksmithing or related field. 3 years of experience supervising locksmiths, or other technical trades personnel, including hiring, training, coaching, and corrective action. 5 years direct customer service experience, including customer service counter key requests/pick-ups and complaint resolution. 5 years of experience as a locksmith. Experience working with project managers on lock and key aspects of large commercial construction projects. 2 years basic experience using Microsoft Word and Excel.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's degree. 5 years of supervisory experience of more than 8 full-time employees. 7 years direct customer service experience, including customer service counter key request/pick-ups and complaint resolution. 7 years of journey-level experience with 3 years as a licensed locksmith working in a complex environment. 3 years intermediate experience using Microsoft Word and Excel. At least 2 years of experience in master key systems and up to Level 4 GGM systems. Excellent written and oral communication skills. Demonstrated attention to detail. Experience in a university environment

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documentsto prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English)[PDF]
• E-Verify Poster (Spanish)[PDF]
• Right To Work Poster (English)[PDF]
• Right To Work Poster (Spanish)[PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report hereor obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location

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