Logistics/Customer Service Job at Partners Personnel
Worldwide logistics and supply chain company has a customer service position that will support their clients and sales team. Responsibilities are the following.
- Assisting with transportation needs and requests that includes, but not limited to: tracking and tracing shipments, providing status updates to customers by both verbal and written communication.
- Assisting team members and the finance team with filing daily shipment paperwork, gathering and entering charges into the system.
- Answering all incoming calls and providing timely responses to emails.
- 1-2 years of relevant work experience.
- Excellent phone etiquette while working in a fast-paced environment.
- Handling between 50-100 phone calls per day as a customer service representative.
- Communicating with customers via phone and email • Data Entry • Maintaining accurate records/ Notes.
- Communicating with drivers and ability to Work/communicate cross-departmentally.
- Creating reports • Microsoft Office *Excel especially* • Data Entry into SAP of daily shipments and appropriate routing. Proactive communication to customers or internal operations team throughout the entirety of the shipment.
- Select best routing option to ensure delivery requirements are met • Track and trace shipments.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Orlando, FL: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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