Northwest Michigan Community Action Agency

Prevention Intake Specialist and (COVID Emergency Rental Assistance) Case Manager

Purpose:

The Case Manager will work in partnership with the BOSCOC and the NWCEH to provide prevention call center support and Emergency Rental Assistance Case Management throughout our 10-county coverage area. The Housing Based Case Manager will be working on cases specific to Emergency Rental Assistance relief.

Essential functions:

• Provide intake and assessment throughout the 10 county service area with Central Intake services either through walk in services or through the call center for prevention specific cases.
• Provide an intake and an assessment to Emergency Rental Assistance Case managers in the HMIS system and provide outside referrals to other applicable resources. Calls taken through the call center are to be answered within 24 business hours.
• Network with area shelters, human service providers, Interagency Service Team and other agencies to create a strong Coordinated Access into the Homeless Response System.
• Complete the appropriate intake to link clients with the prevention assistance they qualify for.
• Work with service providers to create links to resources needed, i.e. rental assistant packets, 211, and Information and referrals to partner agencies.
• Attend Community Services Department meetings and Homeless Prevention meetings as required.

• Provide strengths based, client-centered housing focused case management to individuals and families exiting homelessness. The housing focused case management may include development of a crisis plan, a guest policy, budgeting, rental payment assistance, linkage and referral to other applicable community resources and supports, as well as housing related goal development.
• Create a housing focused plan to resolve the housing crisis and/or prevent homelessness that will stabilize the individual or family’s housing situation. The HRS will assist clients in creating goals and setting up a network of resources that will help them to maintain permanent housing. Resources may include but are not limited to: DHHS, Community Mental Health, Addiction Treatment Services, Michigan Works!, NMCAA services (Head Start, Senior Nutrition, Financial Management Services etc.) and/or domestic violence counseling.
• Network with area shelters, human service providers, the Northwest Michigan Coalition to End Homelessness and other agencies to maintain a strong Coordinated Entry into the Homeless Response System.
• Provide financial assistance to eligible clients through the NMCAA Homeless Prevention programs. The Housing Based Case Manager will learn program guidelines, eligibility requirements, and will follow them appropriately to keep in compliance with the grant.
• Complete a Service Prioritization Decision Assistance Tool (SPDAT or F-SPDAT) for all enrolled clients so as to use to as a tool in developing a housing plan and retaining permanent housing.
• Attend Community Services Department meetings, program meetings, and Coalition meetings as required.

Minimum Experience:

A minimum of 2 years

Minimum Education:

BA/BS in psychology, social work, human services, or related field preferred.

Prevention Intake Specialist and CERA Case Manager – Traverse City Office
The Case Manager will work in partnership with the BOSCOC and the NWCEH to provide prevention
call center support and Emergency Rental Assistance Case Management throughout our 10-county
coverage area. The Housing Based Case Manager will be working on cases specific to Emergency
Rental Assistance relief.
BA/BS in psychology, social work, human services, or related field preferred.
A minimum of 2 years’ experience.
40 hours per week, 52 weeks per year. $19.12 per hour.
EOE. For details visit www.nmcaa.net