Overview

The Maintenance Technician (Tenant Services Technician) will have responsibilities for the maintenance and repair of commercial and residential (apartment) buildings which may consist of multiple buildings or a single structure. Reporting to their Tenant Services Manager, the Tenant Services Technician will work with a commitment to maintaining an attractive, clean, well-maintained property and the mechanical/electrical systems which are a part of the buildings.

The Tenant Services Technician will demonstrate professionalism. They will also provide excellent customer service to tenants thus encouraging long-term retention and valuable tenant relationships.

Responsibilities

• Maintain all properties in a professional manner and inspect the property and its grounds proactively looking for problems and solving them in a timely fashion
• Perform repairs on building equipment and fixtures as they arise
• Respond to tenant complaints/service tickets in a professional and timely manner
• Work collaboratively with the Tenant Services Manager to successfully complete rental unit/suite turnovers
• Make repairs and perform preventative maintenance to company, industry standards, and to building codes – seek the help of the Tenant Services Manager, or Property Manager– contact them before contacting vendors for the non-routine repair or replacement issues
• Work orders, preventive maintenance, and Unit/Suite turnovers, are all to be done within company policy timeframes while showing great customer service
• Travel between properties safely, using a vehicle in a way that does not put yourself or others in danger
• Embrace the company’s use of technology by optimizing the use of Rent Manager
• Support SVN Imperial Realty’s efforts to heighten the technical expertise of its staff

Qualifications

Performance Metrics

• Property inspection results will consistently show well-maintained buildings and grounds
• Service ticket resolutions will meet the expectations of the Tenant Services Manager
• Properties/Tenants will not experience an abundance of service calls due to neglect
• Tenant satisfaction surveys will yield consistently positive results

Required Education and Experience:

• High School Diploma / GED – technical training certifications a plus
• One year of property maintenance responsibilities, or similar experience
• Requires a valid driver’s license and the ability to travel (between properties)

Working Conditions:

• Ability to work periodic flexible hours is required.
• Ability to climb stairs and ladders, take elevators, bend, squat, reach overhead, and meet standard mobility and lifting for tasks typically associated with property maintenance
• Ability to manage time effectively with little supervision and be able to complete assigned tasks both safely and correctly

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Allentown, PA 18104: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Maintenance: 1 year (Preferred)

Work Location: In person

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