Job Title: Billing Specialist
Location: Delafield, Wisconsin
Type: Full-Time, Hourly, Non-exempt
Reports to: Billing Manager

The Company: We are the leader in substance abuse, mental health, and behavioral health billing and take great pride in the level of service we provide our clients and patients. The team is an impressive team of billers - we have really great teamwork, we’re incredibly devoted to customer service, and are very dedicated to doing things the right way. Come help us continue making a strong team and culture! The Company is in a very exciting phase as we are growing and adding new facilities to our clientele. We’re looking for at least one Billing Specialist to add to our team to help assist with our growth and help continually improve our processes.

The Role: As a Billing Specialist, you will be a key member of the Billing Team as the face to our clients and the clients’ liaison to the insurance companies. This role balances high attention to detail, communication and efficiency - success comes from mastering them. Our Billing Team highly values persistence, collaboration and trustworthiness. And so do our clients.

Responsibilities:

• Prepare and submit billing within a timely manner after receiving claim information.
• Reconcile accounts and post payments with a high degree of precision.
• Thorough follow up on all outstanding claims weekly, until claims are closed out.
• Collaborate with the Billing Team, internal electronic systems and insurance companies to optimize and troubleshoot the payout of submitted claims.
• Negotiate payout amounts with the insurance and third party negotiators, exercising good judgement of when to accept and when to let offers lapse.
• Establish and maintain professional working relationships with clients, providers, and insurance companies - our clients need to absolutely love working with you.
• Facilitate clients’ training on our processes and procedures.
• Demonstrate and value adherence to policies pertaining to patient privacy, following all HIPAA requirements.
• Other responsibilities as assigned

Qualifications:

• At least 2-3 years of medical billing experience; emphasis in behavioral health billing preferred.
• Must have superior customer service skills.
• Effective oral and written communication skills with prompt and professional response.
• Experience with Microsoft Excel/Google Sheets required.
• Experience with Medical Manager is a plus.
• Proficiency with Zirmed/Waystar preferred.
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks when given.
• Capable of working within and adapting to new policies, procedures and practices prescribed by the Company.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Work Location: One location

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