We have an immediate opening for Medical Front Desk (Office Specialist ) for an Internal Medicine practice. The Office Specialist will provide excellent reliability and competent administrative support to the physician. Success in this position requires an excellent command of the English language, an enhanced ability to organize work, work alone on the assigned task, superior customer service skills, and general solid office skills. The position also requires working closely with the physician and the administrative office to ensure proper patient care.
The work schedule may be 7:30 AM – 5:00 PM Monday – Wednesday, 8:00 AM - 6:00 PM Thursday, and 7:30 AM - 1 PM Friday. The work schedule is subject to change. The position requires the employee to stay late on some evenings.
Major Duties/Responsibilities:
- Greets, instructs and directs patients and visitors.
- Checking in patients and properly documenting registration.
- Collect copays and account balance payments from patients; Check-in and Check-out patients; verify, update and file necessary information in patient charts.
- Answer incoming telephone calls, screen calls, route calls appropriately, take non-emergent messages, and assist callers with information.
- Scheduling, canceling and rescheduling patient appointments.
- The filing and retrieving of medical records/files.
- Copying and faxing duties.
- Checking messages recorded on the office telephone answering machine upon opening the office (and after mid-day breaks if the office had been closed),
- Post notes about all calls to the physician, the office manager, or appropriate personnel.
- Conduct patient callbacks.
- Serving as a liaison between the patient and medical support staff.
- Assist in Checking-in patients, verifying updates, and inputting necessary information into patient charts or accounts.
- Assist in scheduling patient appointments, post charges, and receives cash payments, as needed.
- Assist Medical Assistants or Physician in rooming patients when needed
- Assist in keeping the office clean.
- Professionally represents Clinic. Treat all customers courteously and cooperatively.
- Maintain confidentiality of all patient healthcare information.
- Notify the administrator of any situation that may adversely affect the company.
- Performs other duties as assigned by the Supervisor, Practice Administrator, or Physician.
Skills/Experience:
- General office skills and excellent computer/data entry skills.
- Demonstrated exceptional customer service skills.
- Excellent verbal and written communication skills
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free flu shots
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
- Private practice
- Telehealth
Medical specialties:
- Geriatrics
- Internal Medicine
- Primary Care
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Current Employees are COVID-19 vaccinated. Will facilitate New hires receiving COVID-19 vaccine.
Ability to commute/relocate:
- Burleson, TX: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Medical Assistant: 2 years (Preferred)
- Medical Receptionist: 2 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
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