This is an awesome opportunity for someone who:

• LOVES PEOPLE and want to broaden your customer service experience and skills.

• Want to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
• Likes the idea of working for a smaller (but growing) company where change can be made quickly and you can directly affect the company’s success, direction and growth.

• Wants to work at a company where you can LEARN about all aspects of customer service, administration as well as some finance and marketing.

• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

• Is a quick, self-motivated learner.

• Wants a position that will offer growth and is interested in becoming part of our team long term.

Responsibilities and Activities:

• Manage calls from customers wanting to book appointments or having questions and hold a lengthy conversation to develop a real connection.

• Communicate the value of our services (in person and on the phone.)

• Provide an exceptional experience for our customers before and after appointments, that they’ll look forward to coming back to.
• Ensure accurate information is easily accessible via databases.

• Confirm that payments are received on time and payment information is communicated accurately.

• Ensure exceptional communication with coworkers to maintain a strong team and ensure everyone feels supported.

WHAT WE'RE LOOKING FOR

• You enjoy being around people and can hold meaningful conversations with leads on the phone to really find out their needs and wants.

• You're thoughtful and thorough - you listen to first understand and then can answer people's questions in a way that increases the likelihood of them becoming a client.

• You are alert and aware - you're good at recalling names, faces, and personal details - so that our customers always feel welcomed and remembered.

• You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management.

• You are comfortable with computers and have the ability to quickly and proficiently understand and absorb new information.

• You're proactive and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative.

• You're coachable, love to learn, and have a fail-forward attitude. You take constructive feedback well and enjoy getting regular feedback that will optimize your skills and performance

• Someone who can work some early or closing shifts and some Saturdays.

• Someone who wants to grow with us long-term.

You’ll have the important task of being the first point of contact with our customers. You must have previous experience in admin/office work, a strong focus on customer service and be able to work in a fast-paced environment.

You must be comfortable with starting conversations to show you care about their wellbeing both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and you must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

We are a private medical and wellness business and you will need to be comfortable having a conversation about costs and value with customers.

If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for!

Who we are:

PhysioFit Physical Therapy & Wellness is a physical therapy and Pilates studio located in Los Altos, CA. We specialize in helping people be more active, so that they can do the activities they LOVE instead of spending their time in the doctor's office.

We are not your typical, sterile medical office and we aren't a snobby, boutique fitness studio. We are a small, close knit team who works together to provide a world-class experience to every customer or prospect that walks through our door. Our focus is on building a place that feels like a real community - that both customers and team members are happy to be a part of. We consider our customers "family" and do everything we can to make them feel that way whenever they visit or interact with us.

One third of your life will be spent at work. Don't you think it's worth it to yourself to choose an occupation that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?

Be sure to visit our website at PhysioFitpt.com to learn more.

To keep our employees and customers safe, we have installed additional protective equipment and put policies in place in response to the Covid pandemic.

Location: The role is an in person office-based position at in Los Altos. This is not a virtual position.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All clients and staff are required to wear masks. Special cleaning protocols are in place.

Application Question(s):

• Are you available to work on some Saturdays and at least some weekday shifts ending in the early evening?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Work Location: One location

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