Medical Administrative Support Staff Needed!

Bi-lingual applicants are encouraged to apply!

Monday-Thursday 1pm-8pm

Primary responsibilities include but are not limited to the following:

• Handling a high volume of telephone calls
• Scheduling patient appointments
• Sending electronic messages to doctors
• Providing excellent customer service
• Web-enabling & resetting patient portal accounts
• Participating in the daily maintenance of common office areas
• Other duties as assigned.
• Education/ Experience:
• Minimum of high school diploma with two (2) years’ experience in medical receptionist
• Experience in a medical call center atmosphere

Performance Requirements:Knowledge:

• Knowledge of medical practices and insurance terminology
• Knowledge of EMR systems

Skills:

• Skill in good written and oral communication skills
• Skill in problem-solving and conflict resolution.

Physical:

• Must be able to constantly operate a computer greater than 50% of the time.
• Must be able to converse with patients, their parents, and colleagues greater than 50% of the time.
• May be exposed to bodily fluids and must be able to participate in functions related to cleaning up the office if/when this occurs as per office protocol.
• Must be able to wear a headset greater than 50% of the time.

Abilities:

• Ability to learn job skills within a specified training period
• Ability to read, interpret and apply policies and procedures
• Ability to set priorities
• Ability to interact with patients, medical and administrative staff and the public effectively
• Ability to communicate in writing, over the telephone and in person with office staff, and patients
• Ability to recognize, evaluate, solve problems and correct errors

Equipment & Software Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones; eClinicalWorks (ECW), Excel, Word.

• Job Duties:
• Greeting visitors
• Scheduling
• Correspondence
• Answering and routing phone calls

Financial Duties:

• Processing payments

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma
• COVID-19 Precaution(s):
• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place
• The ideal candidate is outgoing, takes initiative to complete tasks, communicates well with parents, patients, and coworkers. Must have good chemistry with the office staff. Please apply by submitting your resume as a PDF attachment. Qualified candidates will be contacted for a phone screening.
• Each employee makes a significant contribution to the success of the practice. That contribution should not be limited by the assigned responsibilities; therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the employee nor the agency to the work identified. It is the practice’s expectation that each employee will aid whenever necessary to ensure the success of the practice’s endeavors.

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• Equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, spirituality, sex, national origin, disability, age, or military or veteran status in accordance with federal law. complying with applicable state and local laws governing nondiscrimination in employment in every jurisdiction in which it maintains facilities.

Job Types: Full-time, Part-time

Pay: $13.50 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Addiction Medicine
• Urgent Care

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Cambridge, MD 21613: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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