The Member Experience Representative (MER) is responsible to perform a variety of frontline duties and create a highly personalized experience for members by identifying their needs and recommending the best financial solutions. Essential duties and responsibilities include, but not limited to:

• Solution-minded by listening, genuinely caring about, quickly addressing individuals needs and requests, from lobby counter, office area, or drive-thru.
• Uphold Vision, Mission and Values when dealing with co-workers, our members and the communities we serve.
• Receive and process financial transactions, including but not limited to: deposits, withdrawals, payments, transfers, check cashing, redeem savings bonds and more.
• Open and change applicable accounts, term share certificates, and debit cards.
• Maintain up-to-date knowledge of financial products, services, related policies, procedures, rules, and regulations.
• Maintain and balance assigned cash drawer.
• Perform branch vault and ATM responsibilities, as needed.
• Provide clear and concise communication by phone, email and in-person; perform all other duties as assigned by supervisor.
• Perform branch opening and closing activities.
• May serve as a mentor, assisting new and existing team members, as needed.
• Must be available to work a schedule rotation based on operating hours. Generally assigned a home branch, may cover other locations or be assigned a different home branch based on operational need.

Required knowledge, skills and abilities include, but not limited to:

Experience and Education

• One year to three years of similar or related experience
• High School Education or GED

Other Skills

• Caring individual that treats others with respect and dignity
• Well-developed communication and service skills
• Competence with computers and software programs, computer keyboard by touch, knowledge of general office machines
• Accuracy in cash handling, basic math skills
• Ability to work in a fast-paced environment and multi-task
• Excellent analytical skills to assist in using available resources for appropriate decision-making regarding member transactions.

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Frequently required to walk or sit; needs to be able to stand for extended period of time.
• Use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.
• Must frequently or occassionarlly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Job Status: Full-Time, Non-Exempt

Location: Monongalia County

Pay: From $15.75 per hour. Compensation commensurate of experience and qualifications.

If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online.