A dynamic, fast-growing healthcare company is seeking a Member Outreach Representative to work with the outreach team in increasing member population and being at the front line of patient advocacy. This is an ideal opportunity for a highly motivated professional who is detail-oriented and able to work efficiently, meet deadlines and be a key team contributor.

Job Title: Member Outreach Representative

Summary of Duties: Program introduction and enrollment of new patients to increase the market population. Identify patients who have not completed prevention health tests/screenings/visits and schedule them to complete those indicators. Educate and assist patients on the importance of prevention, health & wellness. Participate in health fairs and other community related projects. Identify and offer feedback on ways to improve the overall patient experience.

Essential functions include but not limited to:

• Perform duties to act as a liaison between the PCP office and the patient
• Perform training and orientation within physician practices
• Welcome and assist patients in different ways throughout various health centers
• Explain program and benefits to member and enroll them via online application
• Participate and assist with activities in our patient advocacy groups
• Coordinate improved systems for patient education and completion of preventive services
• Assist in making appointments and arranging referrals/consultations.
• Conduct member outreach calls to increase market population
• Assisting in any prevention and health & wellness campaigns
• Assisting with patient satisfaction surveys
• Conduct outreach to community resources on topics pertaining to prevention, health & wellness
• Supports the Patient’s Bill of Rights/Responsibilities
• Protects the Patient’s right to dignity, privacy, and confidentiality
• Able to communicate effectively both verbally and in writing with other staff, patients, and providers
• Works to ensure a safe and pleasant environment of care
• Has the ability to maintain harmonious professional relationship with co-workers between all departments
• Attends meetings according to departmental guidelines
• Represents the organization in a positive and professional manner in the community
• Complies with all organizational policies regarding ethical business practices
• Anticipates needs and shows initiative
• Demonstrates flexibility in meeting organizational needs

Qualifications/Requirements:

• High school diploma or equivalent
• 2+ years of healthcare customer service experience
• Medical Assistant or Nurse Assistant experience preferred
• Must have good organizational skills and ability to handle multiple priorities and deadlines

• Must be able to communicate effectively
• Must be able to prioritize and cope with stress in a positive manner
• Must be self-motivated and able to work independently and achieve results without supervision
• Must be proficient in Microsoft Office Applications and web-based applications
• Must be able to effectively present information and respond to questions from leadership
• Adheres to all company policy
• Bilingual Spanish/English preferred
• Must always present a clean, professional appearance. Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear
• Must act in a professional manner in all dealings with patients, co-workers, and external customers

Job Type:

• Full time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Health Savings Account
• Paid time off
• 401K (with employer contribution)
• Supplemental insurance plans available

Classification: Non-Exempt

Reports to: National Manager of Member Services

Schedule: Monday to Friday (office hours may vary, may include weekends)

Travel: Will require some travel between offices

Environmental/Working Conditions: Normal office environment.

Physical Demands: Requires walking, sitting, and standing associated with a normal office environment.

Job Type: Full-time

Job Type: Full-time

Pay: From $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location

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