Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Stratford, Shelton, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 60 years and takes pride in a total membership of over 28,000 and assets over $300 Million.

Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Our employees, regardless of their role, share a passion, a focus, and the dedication to create prosperity and success in everyone’s well-being in our communities. Join us in supporting our mission and elevating your personal growth and advancement by embracing this rewarding career opportunity.

GENERAL FUNCTION

Proactively seek ways to develop and expand member relationships in order to contribute towards the branch success. Responsible for the accurate servicing of varied financial transactions for the membership.

MAJOR REPONSIBILITIES

1. Welcome members to the Credit Union and provide routine information concerning services in accordance with Credit Union policies. Direct members to the appropriate department for specific information and service.

2. Provide members in person and by phone with services such as deposits, withdrawals, transfers, and balance information. Proactively educate members on utilizing available access channels (i.e., ATM, WEBLINE, Telephone and Mobile banking).

3. Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e., Mortgage/MFS) where appropriate.

4. Responsible for reaching sales goal targets as required.

5. Balance vault, ATM, branch and all other end of day work.

6. Open new accounts.

7. Participate in various community functions to help promote the Credit Union’s branding and community roots

8. Accurately maintain all items transacted, and balances to the daily MSR/Teller report and submit to accounting.

9. Answer member inquiries on general information regarding all Credit Union services and assist members in resolving account discrepancies.

10. Maintain confidentiality of member accounts.

POSITION REQUIREMENTS

1. Requires the equivalent of a four-year high school education.

2. 1+ years’ sales/productivity experience.

3. Cash Handling Experience.

4. Basic mathematical skills required.

5. Ability to type and use general office machines including computer terminals.

6. Knowledge of MSR/Teller procedures, services for members, and credit union philosophy.

WHY MUTUAL SECURITY CREDIT UNION!

In addition to a competitive salary and lucrative benefits package, employees receive generous vacation and personal time off and delight in a variety of company sponsored events throughout the year. Our comprehensive benefits package includes:

Medical, Dental, Vision Plans

Health Reimbursement Program and Flexible Spending Accounts

Life and Accidental Death and Dismemberment Insurance (100% employer paid)

Accident and/or Illness Disability Insurance (100% employer paid)

401(k) Plan with Company Match

Vacation, Holiday and Personal Time Off Pay

Employee Referral Program

Education Assistance Program

Employee Wellness Program

Volunteer Day – One paid day a year to support the causes that matter to you!

Leadership and Employee Development Training Programs

Interested candidates please submit your resume with salary requirement.

MSCU is an Equal Opportunity Employer M/F/V/D

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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