Overview

The purpose of the Merchandising Support Specialist is to support the purchasing department on store and customer support.

Responsibilities

• Work with Store Operations and Purchasing on outstanding purchase orders that are causing errors.
• Execute entering of special orders generated by Store Operations.
• Troubleshoot purchase orders that fail to be transmitted between suppliers, stores, and distribution centers.
• Assist Store Operations with customer requests.
• Assist Store Operations with request of returns on overstocked products.
• Assist Store Operations with items not scanning correctly. Identify the issue and correct to ensure stores can continue to work efficiently.
• Manage the Merchandising Help Desk Ticketing system to ensure stores/customers are taken care of in a timely manner.
• May be required to cross train and perform other duties.

Qualifications

• At least 2 years of related experience or equivalent combination of experience and education.
• Proficient with Microsoft Office Suite or related software.
• Highly proficient in Microsoft Excel.
• Proficient with or the ability to quickly learn Oracle systems.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.

SUPERVISORY RESPONSIBILITIES

• No

Physical Requirements

• Must be able to sit or stand for prolonged periods of time.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department across facilities.
• Must be able to verbally communicate effectively with others (in-person and via electronic devices).
• Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Job Type: Full-time

Pay: From $14.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Mattoon, IL 61938: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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