Job Summary: The MFIP Case Aide is responsible for providing comprehensive support to the MFIP Case Managers and families that are receiving Minnesota Family Investment Program (MFIP). This individual will work on a team that is charged with helping individuals achieve economic self-sufficiency. The MFIP Case Aide will also work closely with the Employment Developer to co-facilitate career readiness workshops and find high quality jobs for Participants. We are looking for a highly motivated individual with a positive attitude and a passion for helping others identify and achieve their goals. This position will work at both of CAPI’s locations,

WAGES AND BENEFITS:$19 per hour; medical insurance, including generous employer contributions to a Health Savings Account; dental and vision insurance; participation in the agency-sponsored retirement plan with a 3% match; employer-paid life insurance; short- and long-term disability insurance; generous paid time off, plus 10 employer paid holidays and 1 floating holiday per year.

SCHEDULE: This position works during normal business hours which may include some evening and/or weekend hours.

JOB RESPONSIBILITIES:

• Provide assistance to MFIP Case Managers and participants who are in need of  resources/services both within CAPI and with external organizations to enhance both the quality of MFIP Case Management services and the achievement of program outcomes (childcare, transportation, training, social and family support services).
• Provide program administrative assistance to MFIP Case Managers that are consistent with MFIP policies and procedures.
• The MFIP Case Aide will organize files in accordance with file retention policies. Ensure Workforce One case notes are up to date and input required data into digital databases, including Workforce One and Client Track in an accurate and timely manner for all participants.
• Assist Minnesota Opportunity Corps members/staff in facilitating job clubs.
• Assist in connecting MFIP participants to job clubs to ensure persons have the skills needed to be competitive in the job market (i.e. resume development, interviewing skills, etc.).
• Abide by Hennepin County MFIP, DHS and related privacy laws, rules and regulations and understand the need to maintain client confidentiality.  
• Support CAPI’s agency-wide Civic Engagement values and initiatives and incorporate civic engagement into routine case management work.  
• Participate in voter registration and pledge drives, educational/outreach initiatives, and GOTV activities.
• Some degree of face-to-face meetings with participants is required for this position.

REQUIRED QUALIFICATIONS:

Education and Experience:

• High School diploma/GED required; minimum one year of administrative and employment counseling experience preferred; and customer service experience preferred.

Knowledge, Skills and Abilities:

• Ability to produce high quality work, with attention to detail and consistent follow through. 
• Demonstrated experience working with diverse populations preferred; ability to work effectively with diverse populations. 
• Excellent verbal and written communication skills required. Ability to proficiently speak/write/read/understand English required; bilingual communication skills preferred.
• Ability to demonstrate high degree of professionalism in communication, attitude, and teamwork with CAPI’s clients, staff, and management. 
• Ability to balance competing priorities, shift focus quickly, and adhere to deadlines. 
• Experience with Microsoft Word, Outlook and Excel; ability to proficiently learn various databases needed to perform role. 

Licenses and Certifications:

• Valid MN Drivers’ License, access to reliable transportation, and the ability to meet CAPI’s driving record requirements

COVID protocols: CAPI USA requires employees to be vaccinated as a condition of employment, subject to reasonable accommodation required by law. All vaccination doses must have been received at least fourteen days prior to starting employment. CAPI recommends masking and social distancing, sanitizes common services regularly and is currently open by appointment for most services.

ORGANIZATION SUMMARY: CAPI’s mission is to guide refugees and immigrants in their journey toward self-determination. Today, we are an inclusive, multi-lingual and immigrant-led nonprofit serving over 6,000 new refugees and immigrants from all over the world, including Minnesota’s Asian, East and West African, and Latinx communities as well as underserved US born communities, annually across three core service areas including Basic Needs, Economic Empowerment and Civic Engagement. With a diverse staff, who collectively speak 15 languages, a new headquarters in Brooklyn Center, MN and a second multi-service community center in Minneapolis, CAPI is working hard to help close the equity gap as we celebrate the tremendous skills, strength and resiliency of those who walk through our doors. CAPI’s holistic programming seeks to enhance economic and social change opportunities that allow people of all ages and nationalities to lead successful lives.

Please go to CAPI’s Job Board to apply through our online applicant tracking system.

Diversity and open expression are fundamental to the work of CAPI USA. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

CAPI USA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Brooklyn Center, MN 55429: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Social work: 1 year (Preferred)

Work Location: In person

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