Job Description Summary

Entity

Worker Type

Worker Sub-Type

Cost Center

Pay Rate Type

Pay Grade

Scheduled Weekly Hours

Work Shift

Job Description

• Perform Referral Specialist duties as assigned by Referral Manager and departmental protocol. Upon receipt of referral from the MUSC Physicians Primary Care offices, schedules appointments for specialists and diagnostic testing utilizing an automated scheduling system or by contacting central scheduling. Obtain pre-authorization number from patient’s insurance company as required. Data entry of referral for tracking purpose. Communicate appointment information to include appointment date, time and location to the patient.

• Act as liaison to all MUSC entities and the general public to ensure appointment access with appropriate departments. This role triages patient and office staff calls according to established protocol, answers questions, resolves issues and refers to appropriate departmental contact as needed. Provide assistance with referrals to the MUSC Physicians Primary Care office staff and physicians when needed.

• Perform routine and advanced clerical duties. Answer multi-line telephone, handle calls appropriately, filing and make copies. Responsible for maintaining adequate inventory of office supplies with the approval of the Referral Manager.

• All other related duties as assigned by Referral Manager.

Degree of Supervision:

Position requires a great deal of independence and initiative and the flexibility to handle multiple tasks simultaneously. Employees must be extremely discreet to maintain patient confidentiality.

Additional Job Description

Education and Work Experience:

A high school diploma with a minimum one year of experience working in a medical office. Computer skills required. Must have excellent communication and interpersonal skills. Experience working in an electronic medical record application preferred. Must be proficient and organized with assigned duties.

Licensures, Registrations, Certifications:

N/A

Physical Requirements:

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees