Night Auditor/Front Desk Agent Job at DoubleTree by Hilton Galveston Beach
We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Help prepare for forecasts and audits
- Upload daily reports into OnQ Hilton System
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
- BSc in accounting, finance or relevant field
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 4 years (Required)
- Front Desk: 4 years (Required)
- Night audit: 3 years (Required)
Work Location: In person
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