Home Care Field Trainer

Job Description

NOT ACCEPTING APPLICATIONS IN PERSON. PLEASE APPLY ONLINE. DO NOT CALL

Job Description

Friendly Faces Senior Care has an amazing opportunity for a Home Care Field Trainer position. We pride ourselves on offering a rewarding work environment with a variety of benefits and competitive compensation.

Location: League City and surrounding area including parts of Houston

Summary of Position:

The Home Care Field Trainer reports directly to the Field Supervisor. The primary responsibilities are to guide and lead caregivers to ensure that services are being provided to clients in accordance with individualized service plans and state regulations. The Home Care Field Trainer will provide training, support and back up/on-call care. In addition, the Home Care Field Trainer will be responsible for the following:

· Develop and train caregivers on appropriate competency levels for clients

· Participate in mentorship program for caregivers

· Assist and promote caregiver appreciation and employee referral programs

· Perform in-home assessments, supervisory and quality assurance visits

· On-call responsibilities alternating with assigned office personnel including back-up direct client care afterhours (Mon- Thursday 5pm -8am & Friday 5pm through Monday 8am)

· Will serve as a substitute/floater caregiver between the hours of 8am -5pm Monday - Friday and rotating weekends.

· Manage and lead orientations and training of caregivers

· Provide in-home and in-office trainings to caregivers and family members of clients as needed

· Perform complaint investigations

· Complete incident reporting as directed and needed

· Work hand in hand with the scheduler and operations team

· Comply with applicable legal requirements, standards, policies, and procedures including, but not limited to the Code of Conduct, HIPAA and Documentation Standards as set forth from the Texas Health & Human Services and other governing agencies

· Maintains a commitment to the vision, values, and mission of Friendly Faces Senior Care

· Support the administrative team to organize caregiver and client issues (i.e. questions, changes in schedule/availability, concerns and following company policies

· Know the level of care required for each client

· Accurately assist with staffing clients with caregivers

· Accurately and effectively communicate with other departments to ensure client satisfaction (ie office manager, caregivers, clients, administrative staff, sales and executive staff)

· Be able to take on leadership roles in special projects and assignments

· Utilize Clearcare, our wed-based care management system to monitor caregivers for on-time arrival, monitor care logs and update client and caregiver records as directed

· Additional responsibilities as assigned by one’s supervisor or other manager related to the position/department and other office support as needed

The Ideal Candidate will possess the following qualities:

· Strong customer service focus and friendly demeanor

· Outstanding verbal and communication skills

· Proactive and adaptable

· Strong organizational and time management skills with attention to detail

· Excellent problem-solver with a positive attitude and collaborative approach

· Ability to thrive and effectively prioritize tasks in a fast-paced environment

· Be able to work in a startup mode environment and help to build a brand from the ground up

· Have strong ethical values and be a loyal person

· Able to work on an on-call, as needed and after hour basis in addition to the regular core schedule

· Ability to take on multiple roles within the company simultaneously

· We are seeking a motivated, entrepreneurial and team focused individual

· Must be able to work independently, take constructive criticism and hold themselves accountable for meeting key performance indicators.

· Passionate for seniors and success

· Be goal oriented with an ownership mentality and hungry for success

· Excellent spoken and written English communication skills, professional and friendly demeanor.

· Computer skills including but not limited to MS Office and Scheduling software. Knowledge of the Clearcare home care software a plus

· Must past background, drug test and reference check

· Direct caregiving experience is a plus

· Must be willing to be on-call and carry a phone alternating with teammates

· Must be a road warrior

Job Requirements:

· Home Health or CNA/Caregiver experience preferred but not mandatory

· Prior management or supervisory experience preferred but not required

· Comfortable teaching/demonstrating for new caregivers and at company meetings

· Wide hours of availability to cover caregivers in emergencies

· Must have Valid Driver’s License, Auto Insurance, and Reliable Vehicle, Good driving history (and/or be able to drive company car)

· Must be able to pass Drug and Background Screening

· Copy of updated TB/Chest X-Ray

· Dependable Transportation

· High- speed internet connection

· Highly organized with attention to detail

· Positive person and an excellent TEAM PLAYER!!!

What makes Friendly Faces Senior Care unique? Here’s what’s in it for you:

Competitive pay rate

Employee and Client Referral Bonus
Continuing Training Available

Paid Orientation

Work from Home!

Work Smart * *Play Hard * *Live Well

NOT ACCEPTING APPLICATIONS IN PERSON. PLEASE APPLY ONLINE. DO NOT CALL

Job Types: Full-time

Schedule:

• Monday to Friday (8am -5pm)
• On call Alternating (Monday – Thursday 5pm -8am; Friday 5pm – Monday 8am)
• Weekends (As needed)

#customercare #fieldsupervisor #homecare #seniorcare #administrative #homehealth #officemanager #officemanagement

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Standard shift:

• Day shift

Supplemental schedule:

• Holidays
• On call

Weekly schedule:

• Monday to Friday
• Rotating weekends

Experience:

• Caregiving: 1 year (Preferred)

License/Certification:

• CNA License (Preferred)

Work Location: On the road

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