Are you looking to further your career in a fast-growing company?

KAMIND IT is a local award-winning company that is growing quickly. We are one of the top Microsoft Cloud companies in the region.

We are looking for someone who enjoys helping others and being part of a team. Being self-driven and self-motivated are critical to working with us. To be successful in this position includes accepting full responsibility for ensuring that the customer's needs are met in a timely manner. An ideal candidate will have the desire to help our customers get their IT issues resolved quickly.

The Office 365 Technical Support Engineer is a member of the customer service team and is responsible for service requests from customers to work on client issues based on their urgency, and service level agreement (SLA). Strong customer relations are a must and the successful candidate must possess above average ability for working in a team-based environment. Follow-up to ensure that service has been completed to customer's satisfaction is a must.

Responsibilities and Duties

Duties and Responsibilities:

• Act as the point of contact to the customer for all types of support requests

• Migrate new clients to Office 365
• Support clients who have been migrated to Office 365
• Providing support to our clients
• Updating network infrastructure as needed to support clients
• Creating & managing Users, groups in Active Directory on GUI & Core servers
• Creating & managing shared drive permissions
• Managing User mailbox, Distribution groups in Office 365
• Troubleshooting Office 365 issues related to mail flow, spam, & calendar permissions administration
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• Help customers with Tier 1 and Tier 2 support needs
• Survey customers to ensure their satisfaction
• Develop processes and documentation as needed

Qualifications and Skills

Job Qualifications and Requirements:

• Office 365 Admin center experience
• Fortinet Firewall experience
• A working knowledge of ConnectWise is highly desirable but not required.
• Ability to timely and accurately track support progress by filling in all details of the work into the ticketing system
• Interpersonal skills such as phone skills, communication skills, active listening and customer-care
• Ability to adapt to changes quickly
• Attention to detail a must

• Strong desire to learn and grow (a growth mindset)
• Technical awareness with an ability to match resources to technical issues appropriately
• Self-motivated with the ability to work in a fast-moving environment

Experience:

• Prior help desk experience is highly desirable
• Computer skills in key Microsoft applications e.g. Outlook, Teams, etc.
• Office 365 user and administration skills
• Fortinet Firewall administration experience
• Networking troubleshooting skills

Ability to:

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to work in a team and communicate effectively
• Improve usage and increase productivity of support staff
• Escalate service requests that cannot be scheduled within agreed service levels

Benefits:

Dental insurance, Employee assistance program, Health insurance, Life insurance, Paid time off, Referral program, Vision insurance

Due to Federal ITAR requirements, KAMIND IT is required to restrict our hiring to persons who are US Citizens, lawful permanent residents, or green card holders. KAMIND IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. You will NEED to bring your Driver's License and Birth Certificate or Passport along with the completed Employment Application with you if called for an interview.

Recruiters

This is not a solicitation or a request for service. Do not contact KAMIND or supply candidates.

Work Remotely

• No
• On Site - Lake Oswego

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lake Oswego, OR 97035: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft 365: 1 year (Required)
• Customer service: 1 year (Preferred)
• Office 365 Admin: 1 year (Required)

Language:

• English (Required)

License/Certification:

• MS 100 (Required)
• MS 101 (Required)

Work Location: In person

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