About Us

FFA was founded because we believe everyone should have the ability to own their look. Face Forward Aesthetics is a multi-modal aesthetic medicine practice with locations in Columbus, Cleveland, Cincinnati, Dayton, Pittsburgh, Toledo, and Las Vegas.

We specialize in injectables, combining science and art to enhance our patient’s natural beauty. We have made it our mission to operate the safest practices possible, remaining conservative in our methods, and see ourselves as a market disrupter by concentrating on providing the highest quality service at the lowest prices.

The Role

Face Forward Aesthetics is currently looking for a Guest Experience Manager (GEM) to join our opening team in Ft. Wayne, IN. This position will work closely with a small team of one injector ensuring the most efficient and functional office for an amazing guest experience. Growth potential is endless, there is no cap to the commission and FFA is constantly evolving to meet our guest's needs. As an expanding small business, this role has the unique opportunity to join a high-performing team in the early stages of its expansion, in a highly entrepreneurial, high-visibility role. A successful candidate possesses considerable tenacity, integrity, a strong desire to work in aesthetics, and sales experience with a passion for educating and building real relationships with guests. We are looking for innovative solutions, highly effective communication, and a strong drive to take our fast-paced company to the next level.

Responsibilities

• Demonstrate superior knowledge and understanding of FFA’s key service offerings and effectively assist guests over the phone, via e-mail, and in-person
• Determine customer needs, provide customized results-driven solutions, and effectively communicate the value of services to guests
• With a high level of sales, mechanics close sales through a thorough explanation of services, navigating objections, and preparing financial packages during one on one consultations
• Effectively navigate systems and applications needed to properly document guest interactions, generate leads, and assist in growing the customer base in the market
• Manage the follow-up process by reaching out to the previous guests who have expressed interest in Face Forward Aesthetics
• Provides managerial support for the office ensuring efficient operations
• Proactively identifies and recommends new practices, processes, metrics, or models
• Accomplishes daily tasks, communicates to stakeholders effectively, meets deadlines, and provides and maintains a high quality of work
• A low amount of travel in your market area is possible

Qualifications

• Associate's or Bachelor's degree in: Business, Communication, or similar concentration preferred
• 3 years of professional experience in an applicable field required
• Proven track record of exceeding performance metrics
• Self-motivated individual with a solution-oriented mindset
• Strong attention to detail
• Outstanding organizational and problem-solving skills
• Excellent communication and a true passion for building relationships
• Entrepreneurial spirit with the ability to work autonomously on multiple tasks in a fast-paced environment

Benefits

• Base Salary + Commission Program (no cap on commission)
• Monthly bonus opportunities
• Flexible PTO
• Paid Holidays
• Free & Discounted Aesthetic Services (averaging $10,000 a year)
• Medical, Dental, and Vision coverage
• 401K match
• Company-paid Short and Long-Term Disability
• Voluntary Life Insurance
• Hands-on Training
• Realistic Sales Targets
• Engaged Leadership Team

No calls or walk-ins to center, please.

To learn more about Face Forward Aesthetics, visit our website at - www.ffaesthetics.com

Face Forward Aesthetics is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Do you have any experience with the services we offer? If yes, please explain.
• Have you had a chance to review the salary and ensure it is within your expectations?

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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