On-Site IT Support Agent Job at Fagron
Fagron was founded in Rotterdam (The Netherlands) in 1990 and is a dynamic organization with over 2,600 employees worldwide. As the global market leader in personalized medicine, we are highly passionate about being at the forefront of our field. Each day, we are committed to improving the lives of millions of people across the world by optimizing and innovating personalized pharmaceutical solutions. If you would like to be part of such an important challenge and feel you would thrive among dedicated and passionate colleagues, the chances are you will discover a career at Fagron that you’ll love!
About the job
We are seeking an IT HelpDesk Agent to support employees throughout all our Fagron North America sites. This position will report to the IT Support Manager and will be on site in our Austin, TX office. In this role you will provide exceptional service to our internal customers by responding to user issues within established timelines, collaborate internally and externally to resolve issues, and drive process improvement by identifying key trends and gaps.
Duties & Responsibilities
- Provide white glove Phone/Email/Teams/In-Person support to users, including executive leadership, with the aim of offering a fast and customer-friendly service.
- Register and maintain tickets in the Helpdesk System with the aim to follow-up regularly.
- Resolve standard IT problems on the immediately in accordance with set internal procedures with the aim of offering the internal user a fast resolution.
- If necessary, escalate problems to the next line support with the aim of ensuring excellent customer service for end users. At times, you will work directly with other internal IT groups to resolve issues and increase efficiency.
- Follow up on tickets and inform users about the state of their ticket with the aim of keeping the end user updated and satisfied.
- Report reoccurring problems to the IT Support Manager with the aim of offering information about optimization opportunities.
- Maintain professional knowledge and technical skills with the aim of maximizing one’s own professional knowledge and apply it in an optimum manner within the organization.
- New end user setup and provisioning. (User changes and deactivation)
- Examples of technology supported: Windows laptops/desktops/all-in-ones, Smart phones, IP phones, VPN, Microsoft Dynamics, network switches, access points, mice, keyboards, Bluetooth headsets, docking stations, servers, printers, hand scanners, tablets, and all other user hardware.
- Other duties as assigned.
Set yourself apart
You possess the following qualifications, background, and abilities:
- High school diploma (or equivalent) required.
- Basic knowledge of Microsoft Windows and Office365 Suite
- At least one-year related experience and/or training; or equivalent combination of education and experience.
- Experience with IT Ticketing system strongly preferred.
- Customer Service background and experience troubleshooting technologies strongly preferred.
- Strong analytical and communication skills required
What's on offer?
Fagron offers exciting opportunities for personal and professional growth. We provide an open and truly dynamic environment which supports and encourages you to develop your skills and talents. Fagron offers its associates competitive salaries and a wide range of benefits including a 401(k) plan with a generous company matching contribution; medical, vision and dental; health savings account (HSA); holiday/paid time off.
Ready for the challenge?
Apply online through careers.fagron.com.
Job Reference: FA02610
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.