• Are are looking for a ITM Virtual Teller who has experience with customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team, and our membership.
• Our ideal candidate will make anywhere between $20.43 - $21.57 for this role
• Will need to be available to work Monday-Friday between the hours of 8:00 a.m. - 6:15 p.m. A "flex day" will be provided during during the week and rotating Saturday's between 8:45 a.m. to 12:45 p.m. schedule.

• Responsible for handling a variety of member service functions via Interactive Teller Machines (ITM), including assisting members with requests and basic teller transactions, answering questions about products and services including loan products; recommending products that will benefit the member; resolving issues and concerns, and escalating to ITM Teller Center Manager as necessary.
• Educates and promotes usage of Interactive Teller Machine (ITM) with members. Provides technical support to members while utilizing the video technology.
• Provides professional, accurate, courteous, friendly, and timely service to all members via the Interactive Teller Machine (ITM) in order to identify and understand their financial services’ needs.
• Identifies and recommends products and services based on the member’s financial needs upon review of their account or through determining needs based on asking open ended questions.
• Identifies cross-sell opportunities to enhance relationship building with member and provides enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, lending guidelines, products and services.
• Researches and resolves member service inquiries and issues with limited supervision.
• Assures that appropriate records are maintained and required reports are prepared.

The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on actual or perceived race, religion, color, creed, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), age, genetic information, national origin, ancestry, citizenship status, physical or mental disability, military service and veteran status, sexual orientation, gender identity or gender expression (including transgender status), marital status, or in any other protected classification or status as defined under applicable federal, state or local laws and ordinances.

• High school degree or equivalent; some college level coursework preferred. Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.

• One to three years’ financial institution experience handling teller transactions.
• One year loan origination experience preferred.
• Experience communicating via virtual technology preferred.

• Working knowledge of Microsoft Office and Windows.
• Basic knowledge of software applications.
• Compliance with Federal Bank Secrecy and Money Laundering rules required.

• Excellent active listening and telephone skills.
• Must be at ease, professional and poised while on camera.
• Ability to multi task required.
• Operate a 10 key calculator, typewriter, computer keyboard.
• Ability to be sedentary for long periods of time.
• Ability to make decisions with minimum supervision.

Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.