Operational Service Representative Job at Kuehne+Nagel
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Operational Service Representative to join our Sea Logistics team.
Your Role
The Operational Service Representative ensures that our internal customers’ experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.Your Responsibilities
- You keep files related to all sea import shipments.
- Collaborate with employees in all Kuehne + Nagel offices.
- You always challenge status quo when it comes to process improvement and cost control.
- Process files while following all procedures.
- You maintain real-time visibility of our customers’ transactions
- You monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi channel communication streams.
- Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs
- Report to Operational Care Manager
Your Skills and Experiences
- Minimum High School Diploma or equivalent
- 6+ Months of customer service experience
- Computer literacy
#Li-KR1
Good Reasons to Join
We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.About Kuehne+Nagel
With over 80000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Next steps to joining our team
Step 1
Complete your online application
Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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