Welcome to Chick-fil-A, Mount Pleasant TX! Our Vision is to Reach Out and Feed Our Community, Inside and Outside the Restaurant. That means with safe, hot, good tasting food served in a surprisingly fast manner, in a spotlessly clean environment, with care and hospitality that you can’t find anywhere except at grandma’s. It means we are here to serve our community as a PART of our community. We are looking for a senior leader to cast and tend that vision while growing the Team, business, and city. Are you interested in becoming a Chick-fil-A Operator? This is the place to grow yourself and your opportunity.

If you are a #1 draft pick, see below for the winning combination applicant.

General Responsibilities

• Direct and Oversee the operations of the restaurant
• Provide hands on leadership in maintaining the integrity of Chick-fil-A recipes and processes
• Review and enforce restaurant policies daily
• Communicate any changes in policies, procedures, or products and ensure accountability
• Ensure Team is properly scheduled and restaurant is properly staffed during all times of scheduled operation
• Additional duties as assigned

In Store Responsibilities

• Ensure Operator’s Vision and Mission Statement is executed by communicating to team members, track results and ensure execution
• Advise Director of People of hiring needs for proper execution of restaurant scheduling and Productivity results
• Partner with Director of Finance as needed to ensure proper Scheduling of Front of House Team Members
• Train Front of House Team Leaders in training processes to ensure team members are properly trained and updated in Pathway as rollouts occur
• Partner with Director of People in tracking Pathway completion, and coach team members as needed
• Hold team members accountable for their performance by teaching, coaching, training, and delivering performance feedback
• Identify root causes of problems and develop and impactful action plan(s) to achieve performance goals
• Complete annual reviews for Front of House leaders and team members
• Create and maintain a Front of House Facility Maintenance Calendar to ensure restaurant facility and equipment are maintained within Chick-fil-A and equipment manufactures guidelines
• Create and maintain a Daily Detailed schedule for front of house cleaning
• Follow Chick-fil-A guidelines for facilities repairs and track results and analyze processes and procedures to identify areas to be more efficient and improve overall operational excellence
• Responsible tracking CEM Scores and reporting areas of success and opportunity to the Leadership Team
• Work closely with Financial Director to ensure tracking and communication on all PNL line items
• Identifying opportunities to reduce costs, and improve profit and quality and communicate to the Finance Director
• Ensure all team members questions and concerns are addressed in a timely and professional manner
• Work closely with the Catering Team to ensure catering, events and other functions are handled efficiently and competently

In Community Responsibilities

• Be an ambassador for the brand by building relationships with local community members on a regular basis
• Maintain solid professional relationships with vendors and suppliers to ensure optimum partnerships
• Identify and communicate potential opportunities to utilize new vendors or suppliers to Financial Director and Operator

Skills & Qualities

• Proven self-starter and able to problem solve with no direct supervision
• Strong leadership skills
• Organized, strong planning and process management skills
• Ability to keep proper records and documentation of operations policies and violations
• Stays abreast of changes in procedures, policies and products from parent company and franchise owner
• Outstanding communication skills
• Detailed and observant
• Ability to multi-task and delegate responsibility when appropriate
• Ability to make decisions quickly
• Resilient - able to work through and overcome setbacks

REQUIREMENTS

• Bachelor degree in Business or Hospitality Mgmt (desired)
• 2+ years of hospitality management (required)
• Chick-fil-A Leadership experience (desired)
• English and Spanish speaker (desired)
• Must live within 15 miles of Restaurant or be willing to relocate to the local area (required)
• Must have own reliable transportation (required)
• Must be willing and able to work 45-50 hours per week in and out of the operation (required)
• Must be willing to work a dynamic schedule (required)

Chick-fil-A, Inc is a family brand started by S. Truett Cathy and his brother in Hapeville GA in 1947 when they opened a restaurant across from the Ford plant. While the original restaurant, the Dwarf House, was open 24 hours a day, Mr. Cathy quickly realized his Team needed rest and recuperation on a weekly basis. From then forward every restaurant has been closed on Sunday to allow our Teams to spend time with their family and have a day of rest. The Cathy family continues to have a goal to create local ownership of a meaningful brand in communities just like ours.

Chick-fil-A Mount Pleasant is an R12:13 owned franchise that intends to be a bastion of hospitality for East Texas families, a lighthouse of respite for the traveler, and a launching point for growth of our Team members. We will be a PART of our community through service, involvement, and celebration. The Howard's, owners of R12:13, seek to apply lessons learned from around the world as a retired military family, school teacher and administrator, airline pilot, and logistician. Our heart lies in fostering and adoption of children, pet rescue, and youth leadership opportunity. Our highest hope is that we can be an integral part of community that openly cares for one another and seeks to be a model of ethical growth for our nation and world.