This position is Remote. Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories, or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs.

NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

This role is to answer the switch board phone lines of AEP and transfer to the correct party or give authorized information to the caller.

Essential Job Functions are listed below:

• Works to gain expert knowledge and understanding of various telecommunications and IT systems, related equipment, and business processes.
• Provide cross-training to others when required or as needed. Analyzes possible solutions using standard procedures.
• Focus on learning and advancing present levels of competency in multiple Telecom and IT technologies.
• Manage small/intermediate level field projects.
• Understand business unit and customer requirements. Assist in adjusting resource demands as required.
• Perform required entries into database and record keeping systems for work and asset tracking.
• This is an Operator Role for answering the switchboard phone lines
• Working with various teams on Locator corrections and accuracy
• Strong Customer Service and written skills is essential
• Working with AEP end users to schedule conference rooms

#LI-REMOTE

• Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

• In addition to any experience required above, 4 years technical or relevant work experience is required.

• Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

• In addition to any experience required above, 7 years technical or relevant work experience is required.

• Adhere to Must exhibit a positive, collaborative attitude working in a team environment.
• Must be accountable for one’s own work and advancement.
• All above activities will be performed with an emphasis on safety for yourself and others.
• Adapt to changing work schedules and priorities.

• Previous phone operation experience