Who are we looking for?

The Prescription Processor (Order Entry Technician) will help Aspire Allergy & Sinus’s patients achieve long-term allergy relief by processing all Immunotherapy prescriptions and providing phone-based patient service support to ensure patients graduate treatment.

Schedule: Monday-Thursday 8-5 pm, Half-days on Fridays!

What your day will look like

• Assist with daily administrative procedures in support of production, distribution, customer retention and customer account management
• Process all delegated prescription orders by end of day of date assigned.
• Professionally handle incoming customer inquiries and requests via phone, email and Klara
• Utilize Practice Management, Treatment Software and Credit Card Payment systems to accurately enter prescription order information, update patient records and process account payments
• Make outbound patient calls as assigned to respond to email or voicemail inquiries
• Make outbound patient calls when a patient’s credit card on file is declined
• Create treatment charges and transfer credits for charges in the Practice Management Systems
• Log all patient contacts and their disposition in our Treatment and Practice Management Systems
• Appropriately coordinate patient care across departments
• Support retention of current immunotherapy patients by utilizing all available treatment options, cancellation processes and tools
• Other duties as assigned

What Benefits do we offer Aspire Employees?

• Medical, Dental and Vision Insurance
• Generous Paid Time Off and Paid Holidays
• 401(k) + Generous Employer Match
• Free Allergy Testing and Discounted Treatments
• Gym Membership Discounts
• Life Insurance
• Employee Reward Program

... AND MORE

• 1+ Years of experience in a fast-paced customer service environment
• 1+ Years of Healthcare or Pharmacy experience (Preferred)

Knowledge & Skills Needed to be Successful

• Must have proficient communication skills (phone, email, face-to-face communication)
• Must have exceptional attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Must have customer orientation and the ability to adapt/respond to patient escalation issues
• Ability to quickly learn new software
• Must be able to handle sensitive patient documentation

Explore More About Aspire!

CareerPage - https://www.aspireallergy.com/careers-page

Instagram - https://www.instagram.com/aspireallergy/

LinkedIn - https://www.linkedin.com/company/aspire-allergy/mycompany/

TikTok – https://www.tiktok.com/@aspireallergy

Aspire Allergy & Sinus Company Overview

Our PATIENTS make us. Our VALUES guide us. Our CULTURE defines us. Our TEAM sets us apart.

Aspire Allergy & Sinus are a group of highly experienced Allergists, surgeons, medical providers, and support teams. By redefining the allergy and sinus care model that is geared toward a better patient experience, we allow our specialists to do what they do best: diagnose and treat patients. We are headquartered in Austin, Texas and have over 60 clinic locations in Texas, Florida, Colorado, Arizona and New Mexico and we are still growing! We hope to have you join and grow with us at Aspire Allergy & Sinus family and continue to share our core values: Practicing precision everywhere, Sharing responsibility, Delivering a Memorable Experience and Exemplify Integrity!

Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.