If you are located in South Detroit, MI, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

The Outreach Support Specialist will be responsible for supporting the Local Outreach team in follow up and outreach of non - engaged patients. S / he will also create patient lists to support outreach to community providers.

In addition, outbound and inbound calling to confirm patients for in - home clinical visits with a Landmark Health provider. S / he will be required to meet quality and production metrics to provide the highest level of customer service on each interaction. S / he will be responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs. The ideal candidate must be goal oriented and willing to adjust to a fast paced and evolving environment.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need. This role will be working remote and in - office.

Our office is located at South Detroit area, MI. Employees will be required to work some days onsite and some days from home.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Outreach Support Specialist will be responsible for supporting the Local Outreach team in follow up and outreach of non - engaged patients
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  Will perform administrative tasks creating and / or pulling reports to support outreach to community providers for market leaders
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  Make outbound and inbound calls to confirm patients for in-home clinical visits with a Landmark Health provider
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  Meet quality and production metrics to provide the highest level of customer service on each interaction
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  Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs
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  Must be goal oriented and willing to adjust to a fast paced and evolving environment
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  20 - 25 outbound calls per day to support confirmation of initial visit appointments
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  Effectively communicate the advantages and value of the Landmark program to the target population
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  Develop a thorough understanding of the Landmark clinical program
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  Engage patients in the Landmark Health Program cohort
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  Establish rapport with qualifying patients
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  Maintain and ensure the confidentiality of all Protected Health Information
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  Adhere to HIPAA guidelines and regulations
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  Proper call routing to resolve patient issues
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  Consistently meet production and quality metrics
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  Flexibility to work extended hours to accomplish business goals
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  Adhere to attendance requirements
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  Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  Proficiency in using Microsoft Excel (entering data, updating spreadsheets, primarily data entry purposes) and Microsoft Outlook (manage calendar and emails)
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  Any customer service experience in healthcare setting, making phone calls and performing basic data entry tasks (i.e., medical front office environment, patient scheduling, appointment reminders, etc.)
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  Experience with communicating with a senior population over the phone
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  Flexibility to travel to the office for Team Meetings and / OR Events)
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  Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

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  1+ years of experience in an outreach environment
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  Ability to type at the speed of 40+ WPM (words per minute)
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  Bilingual fluency in English and Spanish

Telecommuting Requirements:

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  Reside within South Detroit, MI
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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

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  Proven success with time management and territory organizational skills
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  Excellent interpersonal, written, and oral communication skills
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  Demonstrated ability to meet production and quality goals
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  Must be able to work in a collaborative atmosphere
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  Proven experience communicating with a senior population over the phone

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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