The City of Rohnert Park has an immediate opening for two (2) Part-Time Box Office Assistants at Spreckels Performing Arts Center. This position is non-benefitted, limited to 1,000 hours in a fiscal year, from July 1st through June 30th.

THE IDEAL CANDIDATE
Will be responsible for opening and closing the box office, selling tickets and entering sales into the computer box office system. Prepares daily box office reports. Answers questions and provides information to customers regarding events. Assists the Theater Services Coordinator with various box office assignments.

If you are a CalPERS retiree, you may not work for the City of Rohnert Park more than 960 hours per fiscal year (7/1/XX - 6/30/XX) nor in a regular, i.e. permanent position. Work assignments must be temporary, i.e. typically limited to 12 months.

The pre-employment process for the top candidate consists of : background and reference check, fingerprint check, criminal history check, conditional job offer, pre-employment physical exam, and final job offer.

TO APPLY:
Please complete the online application form and supplemental questions. Go to www.rpcity.org and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years.

If you have difficulty applying online, please click on the Application Help/FAQ's on NEOGOV - https://www.governmentjobs.com/home/faq

PLEASE NOTE:
You may submit a resume or other relevant documents to further describe your qualifications; however, "see resume" will not meet the requirements to submit a complete application, including employment history or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested, may not be used to determine your qualifications.

DEFINITION
Assists the Theater Services Coordinator with various box office assignments; performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS
The Part-Time Box Office Assistant is responsible for selling tickets both by phone and in person, and entering sales into the computer box office system.

SUPERVISION RECEIVED/EXERCISED
Supervision is provided by the Theatre Services Coordinator. The incumbent may provide lead direction to volunteers and interns.

These duties are a representative sample; position assignments may vary.

• Opens and closes box office
• Enters single ticket and subscription sales from telephone, mail order, FAX, and window sales on computer box office system
• Coordinates box office activities with Theater Services Coordinator
• Supervises volunteers and interns
• Prepares daily box office reports
• Answers questions and provides information to customers regarding events
• Processes cash, checks, and credit card sales; makes change and processes vouchers and gift certificates
• Helps behind concession counter
• May assist with special projects and assume additional responsibilities
• May be assigned as a Disaster Service Worker in the event of a disaster or emergency
• Performs related duties as assigned

Sufficient education, training and/or experience to perform the required duties of a Part-Time Box Office Assistant.

EDUCATION/TRAINING AND/OR EXPERIENCE:(positions in this class typically require)

• Any combination of education, training and experience which would likely provide the required knowledge, skills, and abilities is qualifying.
• Some experience in retail or customer service as well as experience with computers and common software programs.
  
  SPECIAL REQUIREMENTS:
• Per California State Law, smoking is not permitted inside City facilities/vehicles or within 20 feet of main entrances, exits, and operable windows. The Performing Arts Center is a smoke-free environment.
• Must be available to work a flexible schedule including evenings and weekends.
  
  LICENSING REQUIREMENTS: (positions in this class typically require)
• Possession of a valid California Class C Driver's License and a good driving record
  
  KNOWLEDGE OF:
• Proper English usage, spelling, grammar, and punctuation
• Basic mathematics & bookkeeping skills
• Computer data entry procedures
• Customer service techniques
  
  SKILL TO:
• Perform accurate data input
  
  ABILITY TO:
• Operate office equipment including a computer terminal, phones, copiers, faxes
• Make routine mathematical calculations accurately and rapidly
• Learn to perform a variety of office assistance assignments
• Learn and apply the policies and procedures of the office where assigned
• Provide excellent customer service in person and over the phone
• Maintain a calm and courteous manner under pressure
• Communicate effectively orally and in writing
• Follow oral and written directions
• Establish and maintain cooperative working relationships
• Learn and utilize new technology

While performing the duties of this job, the employee is regularly required to sit, stand, walk, read, twist, turn, kneel, bend, squat and stoop in the performance of duty activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing correspondence, reports and data entry using a computer keyboard and mouse. Incumbents must be able to speak, read, and hear and understand verbal conversation and audible alert tones. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Incumbents are also required to list, drag, and/or push files, property, supplies, and/or computer reports weighing up to 25 pounds either short or long distances. The position requires the ability to work in an office environment where the noise level is usually moderate.

~EQUAL OPPORTUNITY EMPLOYER~
INFORMATION SUBJECT TO CHANGE

• Free memebership to the Callinan Sports & Fitness Center
• You will receive $1.00 /hour for any hours worked between (9pm -7am).
  • In addition, you will receive overtime pay at 1.5 times your regular hourly rate for any hours worked on a City recognized holiday.
• Sick hour accrual - 1 hour of paid sick leave for every thirty (30) hours worked beginning on the first day of employment.