Summary of Responsibilities:
- Provide world's best of the best in customer service rivaling any industry
- Understand, and execute all parts department daily requirements that include but are not limited to ordering, receiving, shipping, parts returns, and daily counts
- Operating a forklift to load and unload parts
- Train other employees to operate a forklift as needed
- Conduct and Execute audits at multiple locations
- Communicate audit results and overall parts department performance to Regional Service Managers and other stakeholders as needed
- Ensure that parts processes are communicated, and administered in compliance with objectives
- Work in partnership with peers regularly on implementing and constantly improving parts operations
- Coach and develop service center parts advisors
- Train and familiarize service center advisors, Service center managers, and Regional managers on parts standards and processes
- Ability to setup and launch parts departments for new locations Assisting multiple locations as needed
Compensation: $26 an hour for an independent contractor
Qualifications:
- Bachelor's degree or equivalent work experience
- Automotive repair knowledge preferred
- Excellent verbal and written communication skills
- Ability to mentor and lead
- Outstanding planning and organizational skills
- Detail-oriented with strong analytical, organizational and interpersonal skills
- Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
- Proven success in driving service parts requirements in a complex environment
- Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy and tact
- Capability to multi-task, adapt to changing priorities and meet deadlines
- Strong organization skills with attention to detail
- Experience working with third party logistics (3PL) and shipping companies
- Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Knowledge of automotive equipment and servicing methods
- Must possess a valid driver's license and clean driving record
- Experience working in start-up environments preferred Experience in Operating a Forklift
- Ability to travel up to 30% of the time
- Ability to lift heavy items
- Fully vaccinated against COVID-19 virus (proof required)
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