The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing Meditech or eCW or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate.

Duties/Responsibilities

• Obtain accurate and complete demographic and financial information from patients or their representatives through established screening techniques.
• Electronically verify patients' insurance coverage and refer to financial counselor if needed.
• Present, explain, and obtain appropriate signatures for legal and compliance related documents.
• Scan necessary documents into electronic health record.
• Schedule patient appointments or tests/procedures by interpreting physician orders, by patient need, or by established protocols. Provide patient with instructions or preparation for the test/procedure.
• Focus on the patient at each interaction, prioritizing tasks with emphasis on patient needs and processing patients using critical thinking skills.
• Welcomes all patients and visitors with a smile and provide a positive first impression for the Health System. Provides the requested information and assists to appropriate areas as needed.
• Effectively communicate in a timely professional manner.
• Answers phone calls promptly and courteously. Directs calls appropriately for patient assistance.
• Collect copays and payments according to policy. Balance drawer daily. Follow department/clinic cash handling policy.

Minimum/Required Qualifications

• High School Diploma or GED
• 1-2 years of hospital clerical, general clerical or customer service experience in an office setting
• Ability to type 40 words per minutes (WPM)

Preferred Qualifications

• Education in the business or healthcare fields
• Healthcare, hospital, or physician office experience