About the Company:

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Patient Enrollment Coordinator at Wake Research, an M3 company. This position is 100% on-site and located at our Fayetteville, NC site.

About the Business Division:

M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. M3 Wake Research is an integrated network of premier investigational sites working closely with and meeting the needs of the global biopharmaceutical, biotechnology, medical device, pharmaceutical industry, and clinical research organizations. M3 Wake Research has its proprietary patient database of potential clinical trial participants—men and women, children and adults, across all ethnicities—for all kinds of adaptive and other types of trial designs. Conducting studies since 1984, we have a combined subject database of more than 2 million.

M3 Wake Research has 23 owned and managed research sites across 9 states in the US and continues to grow. As of today, our board-certified physicians have completed more than 7,000 successful clinical trials. Clinical trials at our site are always completed on time and with accuracy; we consistently exceed sponsor expectations for integrity, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.

Our approach is uncompromising – each study conducted at our site is carefully planned and executed according to regulations with superior quality.

The Patient Enrollment Coordinator position is an entry level position within the Patient Enrollment Department at Wake Research and enjoys significant opportunities for career development and growth. The ideal candidate is a highly engaged professional with a positive attitude and growth mindset, who is looking for a long-term career in patient enrollment/study participant recruitment and/or clinical research.

This position is on-site during regular business hours (8am-5pm), Monday through Friday. Remote work arrangements are not available for this position.

The Patient Enrollment Coordinator has primary responsibility and accountability for the timely enrollment of patients/study participants for all clinical research studies at their assigned site.

Essential Duties and Responsibilities:

• Maintain full ownership and accountability for contacting potential study participants from new submission forms from various marketing/advertising channels, database outbound call lists, 3rd- party patient recruitment vendors, and community outreach efforts.
• Conduct pre-screening interviews for potential study participants via various communication channels including phone calls, text messages, and emails, to determine potential eligibility for study participation.
• Input and record patient information into Clinical Trial Management System (CTMS) database including demographic information, medical conditions, medication history, surgical procedures, lifestyle information, among others, as dictated by study protocols and standard operating procedures (SOPs).
• Schedule in-person screening visits at the research site for pre-qualified patients based on responses to pre-screening interview questions.
• Record and provide daily, weekly, and monthly reports on outcomes for contact attempts, eligibility assessments, and scheduled screening appointments.
• Build and maintain ongoing relationships with potential study participants, maintain open lines of communication, and develop and maintain wait lists for upcoming and future studies.
• Consistently provide outstanding customer service with every patient interaction.
• Attend and participate in Site Initiation Visits (SIVs), complete required protocol trainings, and maintain credentialling requirements, to be appropriately delegated to the patient recruitment function for each protocol per Sponsor guidelines and Wake Research SOPs.
• Maintain compliance with HIPAA regulations, FDA, GCP, and Institutional Review Board (IRB) guidelines, local regulations, and Wake Research SOPs and standards of excellence.

• High school diploma (or equivalent) required. Professional medical certification, associates, or bachelor’s degree preferred.
• At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required. Candidates with transferable skills and strong track records of success in other industries are strongly encouraged to apply.
• Prior clinical research, healthcare, or medical terminology experience preferred, but not required.
• Highly developed skills in communication clarity, accuracy, and attention to detail.
• Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand laymen’s terms.
• Demonstrated capacity to learn and utilize new software and technology.

A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• M3 reserves the right to change this job description to meet the business needs of the organization

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