Patient Services Representative (FT) Job at Waterfall Community Health Center (WCHC)
Job Title: Patient Services Representative.
Job Category: Operations.
Wage Classification: Hourly/Non-exempt.
Location: North Bend.
Position Type/Status: Full-time, benefitted.
Travel: Minimal.
Wage: $15.90/hr.
Reports to: Revenue Cycle Manager.
Manages Direct Reports: No.
HR Review & Approval: 04/08/2022.
Job Description:
Job Purpose:
The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural and social barriers. The Patient Access Specialist role includes registration, scheduling and any additional processes which serve to remove barriers to care for Waterfall clients.
Duties:
- Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
- Demonstrate the cove values of Integrity, Respect, Accountability, Compassion, Partnership and Collaborative Communication.
- Ensure new and existing patients’ registration and scheduling needs are met.
- Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
- Complete appropriate forms and enter patient information into the EPIC EHR system.
- Collect patient fees.
- Field phone calls regarding billing issues, appointment cancellations and any other patient concerns.
- Answer high-volume calls in a timely manner and direct calls to appropriate staff.
- Copy and scan patient information.
- Review and update FQHC (Federally Qualified Health Center) documents.
- Provide excellent customer service.
- Other related duties as may be assigned by the Supervisor.
Education and/or Experience and Qualifications:
- High School Diploma or GED.
- Experience in health care, customer service, or public relations preferred.
- Strong computer skills including experience with Microsoft office software.
- Excellent verbal and written communication, problem-solving and organizational skills.
- Understanding of labor law and employment equity regulations.
Immunizations Required:
- Hepatitis B.
- COVID.
Physical Requirements:
- Prolonged periods sitting at a desk working at a computer.
- Able to lift 15 pounds occasionally.
- Able to travel as needed.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.