Welcome to Urology Centers of Alabama, P.C. where our team of skilled urologists is committed to providing you with high-quality, personalized medical care in our state-of-the-art facilities. Our physicians specialize in the comprehensive treatment of urological disorders using the most advanced technology available.

For over 60 years, Urology Centers of Alabama has been committed to providing the highest quality medical services in a compassionate and caring environment. With 24 skilled urologists, two urogynecologists, two radiation oncologist, one medical oncologist, one pathologist, a team of physicians assistants and nurse practitioners and over 160 employees the practice has earned a well deserved reputation for excellence in the Birmingham medical community.

The Urology Centers physicians are leading the way in cutting-edge medical procedures such as minimally invasive robotic surgery, endoscopic and laser surgery and radioactive seed implantation for prostate cancer. The practice also plays an integral role in the field of urology through research studies conducted at the facility. Urology Centers of Alabama is committed to investigating the effectiveness of all treatment options, including new drugs and procedures that hold great promise.

General Summary

The Financial Services Representative will be the first point of contact for patient inquiries in the billing and collections process; will collect and process co-pay/deductibles on surgical services; and escalate complex inquiries, or inquiries from payors, to the appropriate Business Office Team Member.

Minimum Qualifications

• Must display a basic understanding of medical business office billing and collections practices.
• Must display an advanced understanding of multi-line telephone and scheduling systems.
• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must display advanced reasoning and problem-solving skills.
• Must show the ability to work independently and within a team in a fast-paced and stressful environment.
• Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, copier, facsimile machine, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
• Must have a high school diploma or GED equivalent.

Preferred Qualifications

• Previous customer service representative or similar experience preferred.
• Knowledge of Allscripts EMR and PM system.

Licensure, Certification, Registration Requirements

None.

Supervisory Requirements

This position will not supervise any other staff members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 25 pounds.

Essential Functions

• Answer calls to UCAs Business Office timely and assist caller with billing information requests. Forwards complex inquiries to appropriate Business Office Team Member.
• Processes payment for collections of co-pay or deductible from patients.
• Post payment collected to the patient account.
• Document interaction with patient in the patient record.
• Provide support to the Insurance Follow Up Specialist as needed.
• Other duties as assigned.