PFE Customer Service Representative Job at MultiCare Health System
MultiCare Health System Remote
Job Details
Position Summary:
The PFE Customer Service Representative, as the primary point of contact for patients, provides exceptional customer service in response to a high volume of incoming calls regarding account status in compliance with department policies/procedures, and the Fair Debt Collections Practices Act (FDCPA) and HIPAA regulations. The Representative researches and resolves difficult and/or complex billing issues or discrepancies that builds relationships, and increases overall trust and satisfaction in the patient’s financial experience.
This is an advanced level billing customer service position, working in a call center environment with limited supervision.
Minimum Requirements:
Two (2) years of health care billing or customer service experience required
OR
One (1) year of MHS billing experience and demonstrated customer service skills
Education/Licenses/Certifications:
Additional Information:
MultiCare welcomes and encourages all qualified applicants to apply. This position will work remotely but the primary residence must be within the State of Washington.
Compensation Range:
E11 - Min: $18.38-Max: $26.46
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