Professional Assistant – Educational Technology Unit (ETU) – Information Technology Services (ITS) Job at Suffolk County Community College
SCCC REFERENCE #:
23-17
DATE:
May 9, 2023
TITLE:
Professional Assistant – Educational Technology Unit (ETU) – Information Technology Services (ITS)
CAMPUS:
Grant Campus in Brentwood
START DATE:
ASAP
TYPE OF APPOINTMENT:
Full Time
RANK:
Faculty
POSITION DESCRIPTION:
Announcement is hereby made for a 12-month, full-time, Professional Assistant in the Educational Technology Unit in the Office of Information Technology Services on the Michael J. Grant Campus in Brentwood. Suffolk County Community College is an open admissions institution committed to serving a diverse student population in a variety of degree and career programs.
This is a Unit III position covered under the Faculty Association of Suffolk County Community College collective bargaining agreement with the college.
Job Description:
The Educational Technology Unit (ETU) Professional Assistant provides technical support for educational technologies in campus classrooms, labs and academic centers. The position reports to the Vice President for Information Technology. Specific duties include the following:
- Installs and maintains desktop computers, laptops, projectors, printers, and other instructional technology in multiple instructional lab/classroom settings. This position may assist with computer support of administrative computers when needed.
- Installs and maintains software as is dictated by curricular need.
- Works with library staff in supporting the student laptop loan program.
- Works with academic departments in assessing and implementing educational technologies.
- Ensures that virus protection, operating system patches, and other widely used software packages are installed and kept up to date.
- Responds to classroom and event issues; troubleshoots various technologies.
- Works in a team environment regarding larger installations and projects.
- Works in conjunction with media services to support campus and college-wide events when needed.
- Performs all other duties requested by the Vice President for Information Technology and/or the campus. Coordinator for Instructional Technology Support.
- The ability to lift up to 40 pounds.
MINIMUM QUALIFICATIONS:
Required
- Associate Degree in technology-related field (Computer Science, Information Technology, or similar). Must exhibit strong verbal and written communication skills. Must exhibit outstanding customer service skills. Must be able to effectively communicate with team members, trainers, and management.
Preferred
- Experience supporting technology in a higher education environment
- Experience working in a Microsoft Windows Server environment
- Experience supporting audio/visual technology
- Experience supporting PC, Mac, and virtualized platforms
NON-DISCRIMINATION NOTICE:
Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment. This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.
The following persons have been designated to handle inquiries regarding the College's non-discrimination polices:
Civil Rights Compliance Officers
Christina Vargas
Chief Diversity Officer/Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
vargasc@sunysuffolk.edu
(631) 451-4950
or
Dionne Walker-Belgrave
Affirmative Action Officer/Deputy Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
walkerd@sunysuffolk.edu
(631) 451-4051
In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.
Civil Rights Compliance Officers
Christina Vargas
Chief Diversity Officer/Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
vargasc@sunysuffolk.edu
(631) 451-4950
or
Dionne Walker-Belgrave
Affirmative Action Officer/Deputy Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
walkerd@sunysuffolk.edu
(631) 451-4051
In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.
Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to:
Office for Civil Rights (OCR) – Enforcement Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
TDD: (877) 521-2172
Email: OCR.NewYork@ed.gov
Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm
Office for Civil Rights (OCR) – Enforcement Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
TDD: (877) 521-2172
Email: OCR.NewYork@ed.gov
Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm
Inquiries or complaints concerning discrimination in employment practices may also be directed to:
NYS Division of Human Rights
Long Island (Suffolk)
New York State Office Building
250 Veterans Memorial Highway, Suite 2B-49
Hauppauge, NY 11788
Telephone: (631) 952-6434
TDD: (718) 741-8300
Email: InfoLongIsland@dhr.ny.gov
Also see: https://dhr.ny.gov/how-file-complaint
NYS Division of Human Rights
Long Island (Suffolk)
New York State Office Building
250 Veterans Memorial Highway, Suite 2B-49
Hauppauge, NY 11788
Telephone: (631) 952-6434
TDD: (718) 741-8300
Email: InfoLongIsland@dhr.ny.gov
Also see: https://dhr.ny.gov/how-file-complaint
U.S. Equal Employment Opportunity Commission (EEOC)
New York District Office
33 Whitehall Street, 5th Floor
New York, NY 10004
Telephone: (800) 669-4000
Fax: (212) 336-3790
TTY: (800) 669-6820
ASL Video Phone: (844) 234-5122
Also see: https://www.eeoc.gov/field/newyork/charge.cfm
New York District Office
33 Whitehall Street, 5th Floor
New York, NY 10004
Telephone: (800) 669-4000
Fax: (212) 336-3790
TTY: (800) 669-6820
ASL Video Phone: (844) 234-5122
Also see: https://www.eeoc.gov/field/newyork/charge.cfm
Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.
A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.
A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.
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